Experience

Prometheus Real Estate Group

• United States
• Real Estate
• 300 - 400 Employee

• Leasing & Experience Manager

  • Aug 2020 - Present

• Senior Neighbor Ambassador

  • Jun 2018 - Present

  • Provide support and guidance to influence productivity from leasing team to attain and, in many areas, exceed organizational goals by utilizing performance data, leasing strategies, and coaching with attainable goals and deadlines.• Engage future residents in person, via email, and telephone to assist with rental process inquiries and tours.• Assisted in adapting our leasing strategy to overcome current global challenges by developing personalized virtual tours utilizing resources that added no cost to the organization.• Review leasing files for accuracy and approval. Generate and distribute lease renewals and delinquency notices. Process rental payments and Final Account Statements.• Schedule maintenance requests. | Create monthly newsletter. | Manage Craigslist ads. | Gather competitors’ data to align with market trends and help our multi-family property remain competitive. | Coach leasing team with leasing processes and policies. | Aid in organizing and supporting resident events. | Created and maintain new resident follow up report to help increase reviews.• Joined our coaching team in May 2020 to assist with the on-boarding of new employees in the leasing assistant role.• Recognized for leading Q4 2018 leasing competition and awarded with leasing assistant quarterly award for Q4 2018. Show less



E&S Ring Management Co.

• United States
• Real Estate
• 100 - 200 Employee

• Resident Services Specialist

  • Jul 2017 - May 2018

  • Providing leasing services and customer service support for a community of 204 apartment homes. • Use Microsoft Office software (Word, Excel, Outlook, etc.) for data management, creation of important notice materials, and communication with residents and prospects. • Answering phones to assist prospective residents with rental inquiries, setup tour appointments, and assist current residents. • Taking and scheduling maintenance requests. • Participating in and helping with resident activities. • Assisting with completion of leasing paperwork and lease renewal programs. • Managing Craigslist ads and social media marketing content. • Design and maintain marketing collateral such as flyers, floor plans, property notices, and events. • Maintained an occupancy rate consistently at or above 95% during tenure. • Gather competitors’ portfolio data to align with market trends to help the property remain competitive. Show less



Bridgepoint Education

• United States
• Education Management
• 700 & Above Employee

• Financial Services Operations Lead

  • Apr 2015 - Jul 2017

  • Process student enrollment verification and Federal Student Aid (Title IV) history requests. • Track and report enrollment trends, student completion of Federal Student Aid-required documentation. • Review conversations between advisors and students to ensure proper advising is provided on Federal Student Aid and institutional policies, as well as monitor other areas pertaining to advisor performance and share results with upper management to address areas of opportunity. • Build reports to track department performance, by making extensive use of Microsoft Office Suite, and share findings with Managers, Directors, and the VP of Financial Aid. • Assist with new-hire onboarding process. • Work with other departments to exchange best practices, reports, and trends to increase productivity throughout the organization. • Responsible for maintaining the university’s Financial Aid department organizational chart, which details employee names, titles, extensions, start dates, and corresponding managers and directors. Show less



Ashford University

• United States
• Higher Education
• 700 & Above Employee

• Financial Services Coordinator

  • Dec 2012 - Apr 2015

  • Responsible for organizing and scheduling meetings between managers, Directors and VP of the Financial Aid department, which involved preparing presentations, setting up teleconferencing, and recording meeting minutes.• Managed catering and office supply orders.• Managed the issuance of 1098T-educational tax documents to students.• Oversaw, tracked, and approved Financial Aid stipend requests from students.• Assisted with the organization of special events for the department, such as employee appreciation initiatives and team-building offsite activities.• Occasionally collaborated with management in the interviewing process of job candidates.• Oversaw new-hire onboarding process, which involved scheduling orientation and training as well as setting up access to university systems.• Managed and distributed department correspondence. Show less

• Financial Services Advisor

  • May 2010 - Dec 2012

  • Advised students on the Federal Student Aid (Title IV) application process, regulatory policies and requirements.• Assisted students with the completion of required Financial Aid application documents.• Counseled students on university policies, such as minimum grade and attendance requirements, transcripts submission deadlines, tuition costs, and the university’s student code of conduct.• Collaborated with Admissions department to discuss student readiness.• Worked concurrently with the Registrar department in assisting students with satisfying college transcript requests. Show less

• Associate Financial Services Advisor

  • Feb 2009 - May 2010

  • Advised students on the Federal Student Aid (Title IV) application process, regulatory policies and requirements.• Assisted students with the completion of required Financial Aid application documents.• Counseled students on university policies, such as minimum grade and attendance requirements, transcripts submission deadlines, tuition costs, and the university’s student code of conduct.• Collaborated with Admissions department to discuss student readiness.

• Financial Administrator

  • Apr 2008 - Feb 2009

  • Processed and filed student applications.• Maintained voicemail inbox for the Financial Aid department and forwarded messages to the appropriate parties.• Managed and distributed department correspondence.• Processed student requests for change in tuition payment options.