Experience

Troquelados y Laminados Monterrey

• Mexico
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Gerente de materiales y logística

  • May 2022 - Present



Varroc Safety and Mobility

• Poland
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer service

  • Aug 2021 - May 2022



Hyundai MOBIS

• South Korea
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Senior Sales Specialist

  • Mar 2018 - Oct 2019



Amphenol

• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Specialist

  • Jan 2017 - Mar 2018



Nitto Americas

• United States
• Chemical Manufacturing
• 300 - 400 Employee

• Customer Service Manager

  • May 2015 - Dec 2016



G-Box

• Mexico
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Account Manager

  • May 2005 - Dec 2008

  Directly supervising and coordinating the activities of all customer service employees. Standardizing customer service procedures across the company. Training staff on customer service operating procedures. Answering inbound calls and emails from customers. Authorizing refunds or other compensation to customers. Identifying areas for improvement. Show less



Hispanic Teleservices Corporation

• United States
• Outsourcing/Offshoring
• 1 - 100 Employee

• Customer Service Supervisor

  • May 2005 - Dec 2008

  Coordinating operational activities. Delegating tasks to junior staff. Providing feedback to management concerning possible problems or areas of improvement. Handling face-to-face enquiries from customers. Performing any other job duties as assigned by the management. Completing all necessary paperwork. Resolving escalated customer complaints or disputes. Evaluating the work and performance of staff Show less