Israel Cervantes

Technology Support Specialist at Placentia-Yorba Linda Unified School District
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Contact Information
us****@****om
(386) 825-5501
Location
Pomona, California, United States, US
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency

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Bio

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Credentials

  • IBM Watson for Cyber Security
    IBM
    Jun, 2017
    - Nov, 2024

Experience

  • Placentia-Yorba Linda Unified School District
    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Technology Support Specialist
      • Oct 2012 - Present

      Maximize computer system capabilities by studying technical applications and making recommendations. Field incoming help requests from end users via both telephone and work orders in a courteous manner. Apply diagnostic utilities to aid in troubleshooting.

    • Help Desk Intern
      • Oct 2012 - Sep 2014

      Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.

Education

  • California State Polytechnic University-Pomona
    Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance
    2011 - 2017

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