Isobelle Ford
Customer Experience Manager at Paradox Parlours Ltd- Claim this Profile
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Bio
Credentials
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Enhanced DBS Certificate (signed up to the update service)
Disclosure and Barring Service (DBS)Oct, 2019- Sep, 2024 -
Driving Licence
Driver and Vehicle Licensing Agency (DVLA)May, 2013- Sep, 2024 -
FAA Level 3 Award In Emergency First Aid At Work (RQF)
Nuco Training LtdMar, 2022- Sep, 2024
Experience
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Paradox Parlours Ltd
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United Kingdom
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Entertainment Providers
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1 - 100 Employee
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Customer Experience Manager
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Nov 2017 - Present
Line managing and coordinating an expanding team of contracted and zero hours staff, from 3 to 11 people Leading recruitment and training for new game hosts, and organising staff socials and team building events Ensuring a company focus on excellent customer service, increasing the Trip Advisor reviews from less than 100 to over 750. All reviews are 4 star or above, with a ratio of 75 five star reviews for each four star review. Creating, maintaining and negotiating business partnerships to create co-marketing opportunities and extend the marketing reach of the business Collecting, analysing and interpreting quantitative and qualitative data, with presentations of KPI reports to assist a data driven business Creating marketing materials, including organizing photography, writing copy and creating digital designs for printed advertisements, writing blog posts and assisting with social media Coordinating corporate and group bookings, adapting to their individual requirements Responsible for the security, maintenance and upkeep of both venues, health and safety provisions, as well as prop maintenance such as woodwork, painting, basic wiring and fixing. Designing and building creative projects including a portable 30 minutes immersive puzzle box experience called ‘The Osiris Chest’, and organising and recording adverts for an in-game radio station Show less
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Self Employed Actor
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Jul 2017 - Present
Performing in theatre, film, television, commercial and voice over productions, including touring the UK with 5 stage productions Stage Combat qualifications in over 10 weapons including honours level broadsword For specific roles please see my spotlight profile at www.spotlight.com/profile/1110-5640-4689 Performing in theatre, film, television, commercial and voice over productions, including touring the UK with 5 stage productions Stage Combat qualifications in over 10 weapons including honours level broadsword For specific roles please see my spotlight profile at www.spotlight.com/profile/1110-5640-4689
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Acting Teacher
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Jan 2019 - Present
Provided over 600 hours of acting, public speaking and workshop tuition to children Enhanced DBS checked with chaperoning licence, first aid and safeguarding training Setting personal goals for children and helping them to succeed, improving confidence and self-expression through creative exercises Working to a syllabus preparing children for Acting and Public Speaking LAMDA exams, with 100% pass rate, and the majority achieving a distinction Provided over 600 hours of acting, public speaking and workshop tuition to children Enhanced DBS checked with chaperoning licence, first aid and safeguarding training Setting personal goals for children and helping them to succeed, improving confidence and self-expression through creative exercises Working to a syllabus preparing children for Acting and Public Speaking LAMDA exams, with 100% pass rate, and the majority achieving a distinction
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St Johns Ambulance
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Non-profit Organizations
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100 - 200 Employee
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Volunteer Vaccinator
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Feb 2021 - Present
Preparing and administering COVID-19 Vaccinations on behalf of the NHS and St Johns Ambulance First aid trained to provide after care for patients including CPR, administering Epinephrine for anaphylaxis, and emotional support Administrative duties such as checking in patients using the online portal, ensuring correct vaccine storage and regulating social distancing Preparing and administering COVID-19 Vaccinations on behalf of the NHS and St Johns Ambulance First aid trained to provide after care for patients including CPR, administering Epinephrine for anaphylaxis, and emotional support Administrative duties such as checking in patients using the online portal, ensuring correct vaccine storage and regulating social distancing
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Boo Productions
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United Kingdom
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Events Services
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1 - 100 Employee
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Scenic Artist
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Dec 2017 - Dec 2019
Working alongside a Scenic Designer to interpret their design renderings Priming, painting, texturing, sculpting and detailing scenic items, props and backdrops Providing ideas and progress reports to the Scenic Designer Liaising with venue staff, delivery drivers and designers to ensure a smooth set up at events Working alongside a Scenic Designer to interpret their design renderings Priming, painting, texturing, sculpting and detailing scenic items, props and backdrops Providing ideas and progress reports to the Scenic Designer Liaising with venue staff, delivery drivers and designers to ensure a smooth set up at events
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Education
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2014 - 2017
University of Surrey
Bachelor of Arts - BA, Acting
Community
