Experience

Florida All Risk Insurance

• United States
• Insurance
• 1 - 100 Employee

• Account Executive

  • Mar 2021 - Present



West Coast Insurance Group

• CSR

  • Feb 2012 - Mar 2021

  Customer Service Representative Customer Service Representative



Florida Preferred Auto Insurance

• Insurance Counselor

  • Oct 2011 - Dec 2011

  Responsible for doing auto insurance policies. Call customers when payments are past due on their policies. Responsible for doing auto insurance policies. Call customers when payments are past due on their policies.



Liberty Tax & United One Insurance

• Insurance Counselor; Tax Preparer

  • Dec 2010 - Jul 2011

  Responsible for doing auto insurance policies, and tax returns. Called customers when their payments were past due. Collected monthly payments on accounts. Assisted supervisors with training co-workers. Prepared taxes and submit to IRS. Responsible for doing auto insurance policies, and tax returns. Called customers when their payments were past due. Collected monthly payments on accounts. Assisted supervisors with training co-workers. Prepared taxes and submit to IRS.



AAA-The Auto Club Group

• United States
• Insurance
• 700 & Above Employee

• Insurance Counselor, Customer Service

  • May 2006 - May 2009

  Earned a reputation as a valuable and cooperative coworker by being fair, honest and willing to help others when neededEffectively resolved conflicts at appropriate timesAssisted new managers and other staff to become familiar with policies and operations.Achieved sales success through an informational, knowledgeable sales approach, and a focus on customer satisfaction, striving to quote, educate the consumer.Consistently exceeded annual sales goals and premium objectives. Earned a reputation as a valuable and cooperative coworker by being fair, honest and willing to help others when neededEffectively resolved conflicts at appropriate timesAssisted new managers and other staff to become familiar with policies and operations.Achieved sales success through an informational, knowledgeable sales approach, and a focus on customer satisfaction, striving to quote, educate the consumer.Consistently exceeded annual sales goals and premium objectives.



Facs Group

• Customer Service

  • Feb 2005 - May 2006

  Credit Granting - 2005 - 2006Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products.Consistently provided excellent, informed customer service and maintained strong reliable work ethic.Resolved billing questions and disputes, initiated customer calls and performed data entry. Credit Granting - 2005 - 2006Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products.Consistently provided excellent, informed customer service and maintained strong reliable work ethic.Resolved billing questions and disputes, initiated customer calls and performed data entry.