Ismat A. R. Kaakar
Afghan Program Coordinator at Catholic Charities of Central and Northern Missouri- Claim this Profile
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English Native or bilingual proficiency
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Arabic Limited working proficiency
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Persian Native or bilingual proficiency
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Pashto Native or bilingual proficiency
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Urdu Professional working proficiency
Topline Score
Bio
Credentials
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Lean Six Sigma Green Belt (ICGB)
Institute of Industry
Experience
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Catholic Charities of Central and Northern Missouri
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United States
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Individual and Family Services
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1 - 100 Employee
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Afghan Program Coordinator
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Sep 2021 - Present
• Case manager for 125 + refugees at one time. • Coordination of healthcare services between Missouri Department of Health, Compass Health (a community health center) and MU Healthcare in order to provide the Afghan refugees streamlined healthcare. • Meeting with various community partners and stakeholders to advocate for the refugees in services and donations. • Training community sponsors including members of the churches and rotary clubs on how to coordinate and provide services to the refugees. • Talking in webinars and TV media to raise awareness in the community about the newly arrived Afghan population and how to help them integrate seamlessly in their new community. • Coordinating services aimed at improving social determinants of health for the Afghan refugees, through providing housing, food, employment, healthcare, and community engagement that leads them to their self-sufficiency. • Advocating for and engaging in process improvement within the organization to reduce costs and errors and improve efficiency and effectiveness. • Change management: Sourcing, design, implementation and training of new system to improve the vital financial activities of the organization that directly affects the grant reimbursements.
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University of Missouri Health Care
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United States
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Hospitals and Health Care
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700 & Above Employee
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Administrative Intern
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Jun 2020 - Aug 2020
•Contributed to the Performance Improvement Priority Project to elevate Vizient ranking of the Hospital from 77th percentile to 25th percentile for the University Hospital. •Prioritized appropriate performance indicators, i.e., readmission rates, length of stay, direct cost and mortality for measurement and intervention. •Analyzed healthcare data and reported to the Executive Sponsor of PIP project, with trends and patterns across proposed metrics. • Undertook drafting a comprehensive report on the Integrated Medicine Unit in the University Hospital which reduced the LOS, decreased cases of patient elopement, improved staff satisfaction, and decreased RN turnover for adult patients admitted to Med/surgery floor with acute medical illness and psychiatric disorders. • Carried out staff scheduling for hospitalist physicians for the years 2020-2021 using QGenda, maximizing synchrony between the teams, removing conflicts, and watching out for potential physician burnout. • Observed for factors that improve hospital throughput such as patient discharge/admission times.
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Mili Institute
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Afghanistan
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Education Administration Programs
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1 - 100 Employee
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Instructor at School of Medicine
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Oct 2016 - Jul 2019
• Organized, developed, and presented lectures on physiology and molecular biology to classes of 20 to 50 students three times a week • Implemented and encouraged discussion-based classroom environment to increase student engagement and promote critical thinking • Collaborated with other faculty members to review data and develop instructional strategies to address student learning objectives • Held regular meetings with administrators and department team members to work on curriculum planning and assessment methods • Received recognition for contribution to innovative concepts in classroom instruction
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Al-Hayat Hospital
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Pakistan
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Hospitals and Health Care
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1 - 100 Employee
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Quality Improvemement Team Member
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May 2016 - Jan 2017
• Increased patient satisfaction scores by 22% within 6 months by decreasing waiting time and inquiring feedback • Wrote and managed distribution of patient-satisfaction and employee-satisfaction surveys and questionnaires • Ensured compliance with policies and quality standards to maintain consistency in quality of services • Decreased irrational antibiotic usage through analyzing quality metrics such as outcome, LOS, and cost. • Increased patient satisfaction scores by 22% within 6 months by decreasing waiting time and inquiring feedback • Wrote and managed distribution of patient-satisfaction and employee-satisfaction surveys and questionnaires • Ensured compliance with policies and quality standards to maintain consistency in quality of services • Decreased irrational antibiotic usage through analyzing quality metrics such as outcome, LOS, and cost.
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Clinical Intern
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May 2015 - May 2016
• Developed effective discharge plans for patients to help maintain positive health outcomes • Performed physical exams on patients, continuously communicating patient needs and comfort levels • Performed patient documentation and obtained medical history • Diagnosed and treated patients with chronic and acute health problems as required from a general practitioner intern. • Advised patients on post-treatment care options, at-home plans, and effective rehabilitation • Developed effective discharge plans for patients to help maintain positive health outcomes • Performed physical exams on patients, continuously communicating patient needs and comfort levels • Performed patient documentation and obtained medical history • Diagnosed and treated patients with chronic and acute health problems as required from a general practitioner intern. • Advised patients on post-treatment care options, at-home plans, and effective rehabilitation
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Education
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2019 - 2021
University of Missouri-Columbia
MHA, Health Administration -
2009 - 2016
Kabul Medical University
Doctor of Medicine (M.D.), Medicine -
2005 - 2007
Cecos Data Institute
Diploma in Information Technology (DIT), Information Technology
Community
