Experience

PACT EMPLOYMENT SERVICES
• United Arab Emirates
• Staffing and Recruiting
• 200 - 300 Employee
• Assistant Manager

  • Oct 2021 - Present


Derby debt collection

• Outsourcing and Offshoring Consulting

• Assistant Manager

  • Oct 2019 - Oct 2021

  Handling RAK bank bucket 3 & 4, ADCB bucket 3,4 &6 and Noor bank bucket 4 & 5.• Ensure Smooth amalgamation of advisors working towards set targets and goals on the client and organization level.• Maintaining high and peak levels of “Customer Experience” whilst helping creditors pay off charged-off debts.• Analyzing client level dashboard data and ensuring appropriate communication on weekly conference calls with the client.• Continual development of Team members under the span through different workshop’s and trainings.• Meeting attrition targets and ensuring employee satisfaction is well taken care off.• Continuous focus on upward trend in the Profit chart of the process month-on-month.• Aligning Client v/s Revenue goal for a positive result each month Show less

• Team Leader

  • Oct 2018 - Sep 2019

  • Ensure Smooth amalgamation of advisors working towards set targets and goals on the client and organization level.• Maintaining high and peak levels of “Customer Experience” whilst helping creditors pay off charged-off debts.• Analyzing client level dashboard data and ensuring appropriate communication on weekly conference calls with the client.• Continual development of Team members under the span through different workshop’s and trainings.• Meeting attrition targets and ensuring employee satisfaction is well taken care off.• Continuous focus on upward trend in the Profit chart of the process month-on-month.• Aligning Client v/s Revenue goal for a positive result each month Show less


Dunia Finance
• Collections Officer (bucket 5)

  • Nov 2017 - Jul 2018


Firstsource Advantage, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Process leader (American express)

  • May 2015 - Nov 2017

  • Ensure Smooth amalgamation of advisors working towards set targets and goals on the client and organization level. • Maintaining high and peak levels of “Customer Experience” whilst helping creditors pay off charged-off debts. • Analyzing client level dashboard data and ensuring appropriate communication on weekly conference calls with the client. • Continual development of Team members under the span through different workshop’s and trainings. • Meeting attrition targets and ensuring employee satisfaction is well taken care off. • Continuous focus on upward trend in the Profit chart of the process month-on-month. • Aligning Client v/s Revenue goal for a positive result each month Show less



Tech Mahindra Business Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader For retentions

  • Aug 2013 - May 2015

  • Ensure Smooth amalgamation of advisors working towards set targets and goals on the client and organization level. • Maintaining high and peak levels of “Customer Experience” whilst helping creditors pay off charged-off debts. • Analyzing client level dashboard data and ensuring appropriate communication on weekly conference calls with the client. • Continual development of Team members under the span through different workshop’s and trainings. • Meeting attrition targets and ensuring employee satisfaction is well taken care off. • Continuous focus on upward trend in the Profit chart of the process month-on-month. • Aligning Client v/s Revenue goal for a positive result each month Show less

• Process leader (Capital one bank)

  • 2007 - 2012

  • Ensure Smooth amalgamation of advisors working towards set targets and goals on the client and organization level. • Maintaining high and peak levels of “Customer Experience” whilst helping creditors pay off charged-off debts. • Analyzing client level dashboard data and ensuring appropriate communication on weekly conference calls with the client. • Continual development of Team members under the span through different workshop’s and trainings. • Meeting attrition targets and ensuring employee satisfaction is well taken care off. • Continuous focus on upward trend in the Profit chart of the process month-on-month. • Aligning Client v/s Revenue goal for a positive result each month Show less



Zenta

• Sweden
• Software Development
• 1 - 100 Employee

• Sr.CSA (Collections and recoveries)

  • Mar 2005 - Jul 2007

  • Working on the target assigned by the client and make sure to achieve it. • Ensuring 100% compliance as per set by N.C.O and F.D.C.P. act. • Assisting Team Leader to manage the agents. • Acting as a one-point contact between the Team Leader and SR. Management. • Working on the target assigned by the client and make sure to achieve it. • Ensuring 100% compliance as per set by N.C.O and F.D.C.P. act. • Assisting Team Leader to manage the agents. • Acting as a one-point contact between the Team Leader and SR. Management.