Ismael Melendez

System Administrator at Gabinete de Coordinación de Políticas Sociales
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Contact Information
us****@****om
(386) 825-5501
Location
Dominican Republic, DO
Languages
  • Spanish Native or bilingual proficiency
  • English Professional working proficiency
Skills

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jan, 2021
    - Nov, 2024
  • MTA: Windows Server Administration Fundamentals - Certified 2019
    Microsoft
    Oct, 2019
    - Nov, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Feb, 2020
    - Nov, 2024
  • Certified English Proficiency
    Duolingo English Test
    Jan, 2021
    - Nov, 2024

Experience

  • Gabinete de Coordinación de Políticas Sociales
    • Dominican Republic
    • Government Administration
    • 1 - 100 Employee
    • System Administrator
      • Apr 2016 - Present

      • Determine the technological needs by department to improve their performance.• Coordinate the acquisition of technological equipment and updates to data center systems.• Coordinate preventive and corrective maintenance to the data center• Manage virtual and physical servers.• Design and implement server backup routines.• Manage content filtering system.• Manage VOIP telephone exchange.• Provide user accounts, permissions and passwords.• Define and manage network policies.• Manage Microsoft Exchange mail server.• Ensure compliance with the ISO 2700 policy.• Implement risk management controls based on ISO 31000: 2018• Receive and coordinate services performed by external providers.• Receive, validate and accompany suppliers in the installation of technological equipment that is housed in the data center.• Comply with the policies, regulations and requirements of the OPTIC

    • Network Administrator
      • Apr 2015 - Apr 2016

      • Manage the LAN and WAN GCPS network.• Manage Switch network equipment and Routers.• Implement security measures.• Manage VLANS.• Control access to network points.• Manage WLAN.

    • Technical Support Specialist
      • Apr 2014 - Apr 2015

      • Document solutions• Hardware and software installation• Induction of personnel to IT resources• Work with ticket system (Help Desk)• Assistance to users• Diagnose and solve problems with technological systems and equipment.

  • OPITEL
    • Dominican Republic
    • Telecommunications
    • 200 - 300 Employee
    • Help Desk Support Specialist
      • Feb 2011 - Dec 2011

      • Serve as the first point of contact for customers seeking technical assistance over the phone or email • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Determine the best solution based on the issue and details provided by customers • Walk the customer through the problem-solving process • Direct unresolved issues to the next level of support personnel • Provide accurate information on IT products or services • Record events and problems and their resolution in logs • Follow-up and update customer status and information • Pass on any feedback or suggestions by customers to the appropriate internal team • Identify and suggest possible improvements on procedures

Education

  • Universidad Tecnologica de Santiago
    Informatics Engineer, Informatics
    -

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