Experience

HM Passport Office

• Government Administration
• 100 - 200 Employee

• Executive Officer

  • Apr 2022 - Present



Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Nov 2018 - Jun 2022

  •Working on tills• Re stocking shelves• Customer care• Maintaining shop floor •Working on tills• Re stocking shelves• Customer care• Maintaining shop floor



HM Revenue & Customs

• United Kingdom
• Government Administration
• 700 & Above Employee

• Administrative Assistant

  • Jun 2021 - Apr 2022

  • Issuing tax codes and formal letters• Solving customer queries and complaints• Delivering high quality work on time• Working with and following the processes of complex systems• Working on a very busy line and helping customers with different enquires • Issuing tax codes and formal letters• Solving customer queries and complaints• Delivering high quality work on time• Working with and following the processes of complex systems• Working on a very busy line and helping customers with different enquires



FOOTASYLUM

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Oct 2017 - Nov 2018

  • Sorting delivery• Keeping shop floor tidy• Customer care• Stocking shelves• Assisting fitting rooms • Sorting delivery• Keeping shop floor tidy• Customer care• Stocking shelves• Assisting fitting rooms



Muslim Aid UK

• United Kingdom
• Non-profit Organization Management
• 100 - 200 Employee

• Call Center Representative

  • Jun 2018 - Jul 2018

  • Answering calls in regard to people donating towards the charity• Carrying out background reading to ensure queries regarding the live appeal can be carried out efficiently• Dealing with complaints• Providing the best customer service and being polite when answering calls • Answering calls in regard to people donating towards the charity• Carrying out background reading to ensure queries regarding the live appeal can be carried out efficiently• Dealing with complaints• Providing the best customer service and being polite when answering calls



Arbour youth club

• Youth Worker

  • Jun 2017 - Sep 2017

  • Ensuring the safety of over 100 children along with The Arbour team• Ensuring all children have been registered• Actively playing a role in ensuring all children have fun by taking part in activities alongside them• Offering help where needed for example swimming• Supervising new volunteers• Leading children and volunteers to different activity destinations• Ensuring all new volunteers are aware of all safety procedures and protocols• Dealing with injuries• Dealing with parents’ complaints



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Jun 2016 - Jun 2016

  • Helping Customers with queries• Ensuring the store is tidy and aesthetically appealing to customers• Following safety protocol e.g. in regard to spillages• Restocking shelves• Taking deliveries • Helping Customers with queries• Ensuring the store is tidy and aesthetically appealing to customers• Following safety protocol e.g. in regard to spillages• Restocking shelves• Taking deliveries