Operations Services Specialist Coordinator

• Jan 2023 - Present

• Monitoring, analyses and responds to threats and vulnerabilities on a 24x7 basis. • Accomplishes business objectives. •Knowledge of appropriate statutory or standard procedures for ensuring effective security and awareness of available electronic security systems. • Monitoring the status of our customer and where they are located, reporting incidents, accidents or threats to the wellbeing of our customers and company staff and evaluate the potential impacts. • Obtain information from a wide variety of communications equipments. • When sending information, the ICESERVE24 team shall be responsible for determining the appropriate method of communication and using the proper format, priority, and distribution means as specified in the SOPs. • Contribute to the efforts of the organization by forwarding items of interest to leadership for review. • Develop and maintain close working relations with officers from other locations and offices around the world we operate in. • Oversee preparation and distribution of critical reports and alerts. • Keep track of assets and equipment distributed to OTG team. • Assure all reports, presentations, and briefings for the next crew change are timely, accurate, and fully coordinated. • Assist with emergency message dissemination as necessary. • Overwatch mission movements and ensure that both police officer and driver follows the proposed routes predetermined in the OPORD. • Ensure that customer travel details and required services are reserved and updated in the ICEVAULT system and mission board. • Ensure that police officers and drivers provides an accurate information during the missions and that must be live and on time. • Ensure the Operations Room is in order always, all equipment is fully functional. • Ensure that all the safety measurements & regulations are applied. • Update clients of mission movements in an accurate and timely fashion. • Prepare M&G service. • Tracking customer’s flights itineraries.

Relationship Manager

• Jan 2021 - Jun 2021

Customer Service Manager

• Feb 2020 - Jul 2020

Customer Service Manager

• Jul 2016 - Oct 2019

Customer Service and Sales Multi Products Customer Service and Sales Multi Products

Customer Service Officer

• Feb 2015 - Jun 2016

ORGANISATION: Dubai Islamic Bank POSITION: Senior Sales Officer JOB DESCRIPTION Sale Banking Multi Products Credit Crads Auto Loans Personal Finance , Customer Service ...etc ORGANISATION: Dubai Islamic Bank POSITION: Senior Sales Officer JOB DESCRIPTION Sale Banking Multi Products Credit Crads Auto Loans Personal Finance , Customer Service ...etc

Retail Sales Manager (Branch Manager)

• Jan 2010 - Jan 2015

Leading my team to reach the higher point of the customer satisfaction and to hit the targets Leading my team to reach the higher point of the customer satisfaction and to hit the targets

Retail Sales Supervisor (Branch Customer Service Supervisor)

• Jan 2007 - Dec 2009

Sales, Customer Care , Handling Complaints , Inventory and warehouse Manage and lead shifts , Handling Cash , Achieve targets ORGANISATION: Vodafone

Customer Service Agent

• Jan 2006 - Dec 2006

ORGANISATION: VodafonePOSITION: Customer Service Agent, then Team Leader (Call Center )PERIOD: From Jan 2006 to Dec 2006JOB DESCRIPTION: Customer Service , Handling Complaints Manage the floor (after 2 months from Hiring )

Sales

• Jan 2005 - Dec 2005

Customer Service, sales , Handling Complaints ORGANISATION: RadioShack POSITION: Sales Executive; Sales , Merchandising , Display, Handling Cash, Leading Shifts Customer Service, sales , Handling Complaints ORGANISATION: RadioShack POSITION: Sales Executive; Sales , Merchandising , Display, Handling Cash, Leading Shifts