Night Manager

• Oct 2022 - Present

Hotel Manager

• Sep 2021 - Jan 2022

Director Of Operations

• Jun 2019 - Feb 2021

o Plan and monitor the day-to-day running of business to ensure smooth progress for 4* Golden Sands Hotel Sharjah & 3 Hotels Apartments in Bur Dubai.o Directly Handling the Front office, Housekeeping, Revenue, reservation, Food & Beverage.o Oversee customer processes and organize them to enhance customer satisfaction.o Supervise operations team from different departments and provide constructive feedback.o Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.o Review financial information and adjust operational budgets to promote profitability.o Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goalso Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment.

Rooms Division Manager

• Jul 2015 - Jun 2019

o Handling the full operation of the front office and housekeeping.o Implementing and improving the work load and the guest satisfaction.o Watching the departmental expenses and reduce cost.o Supervise the FO & HK team member, advise & organize training needs. o In charge for the sales team from all aspect for 2 years, attending roadshow and exhibition WTM 2018.

Front Office Manager

• Dec 2013 - Jul 2015

Manage the front office team of 38 members with 616 rooms long and short term between 3 hotels.Ensuring the front office team provides a professional and friendly customer service to all guests.Set the SOP of the company for the Front Office and ensure its follow all the time. Monitor and maintain the hotel ranking in all web site and manage to increase it from 6.8 to 7.1 in booking.comSupervise Up sell program at the Front Office and work as part of the revenue team to maximize revenue for the hotel.Monitored the renovation works in Golden Sands 3 for 123 rooms.Complete the renovation work for Golden Sands 10 for 154 rooms.

Assistant Front Office Manager

• Sep 2009 - Dec 2013

Make sure that the Standards are following all time by the front desk staff. Supervise team members in order to ensure smooth, prompt and polite service based on the standard.Be aware of daily statues of the hotel function, events, VIP and group arrival.Responds quickly to guest complaints in a professional manner and appropriate action is taken with follow up to ensure guest satisfaction.Assists in the training and supervision of all Front Office employees; coaches and counsels employees regarding career and personal developments.Aware of the Budget & Control the departmental expenses.Conducts training class regarding safety, security, department procedures and service guidelines.Motivates staff within the department and establishes a productive working environment for hotel.Check-in & checkout guests with professional stander procedures.Provides a professional image at all times through appearance and dress.Watch out & managing guest service operations to include guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability.To carry out any other duties as require.Set Departmental objectives, work schedules, budgets, policies and procedures

Front Ofiice Supervisior

• Jun 2007 - Sep 2009

Front Office Shift leader

• Jun 2004 - Sep 2007

Ensure your shift team has an up to date knowledge of hotel products, services and pricing along with any special promotional offers. Supervise Front Desk operations during my shift to a consistently high standard. Advise the team of any special events or VIP guests in the hotel day by day. Monitor the appearance, standards and performance of Team Members with an emphasis on training and team work. Maximize Sales revenues through up selling. Deal with all guest queries and all complaints promptly and efficiently. Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service Handling guest complaint with professional way & effective manner.

Front Office Receptionist

• May 2002 - May 2004

Check in & check out according to the Hilton Standard.Make reservation for individual, Tour Operator & groups.Closing City ledger with all corresponds required. Covering the night shift more than 6 months.Maximize the hotel revenues through up selling and Incentive program. Handling the reservation for 6 months.

Front Office Receptionist

• Jun 2000 - Jan 2001

Check in & Check out according to the hotel policy.Make Reservations for the walk in guest. Full responsible for the night shift closing process.Full manual system operation. Check in & Check out according to the hotel policy.Make Reservations for the walk in guest. Full responsible for the night shift closing process.Full manual system operation.

Receptionist

• Aug 1998 - Oct 1998