Islam Baghdady
Service Manager at General Trading and Equipment Co.- Claim this Profile
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Bio
Experience
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General Trading & Equipment CJSC
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Saudi Arabia
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Construction
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1 - 100 Employee
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Service Manager
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May 2018 - Present
As a Service Manager with GTE, I manage the service team by providing strong leadership, measuring technician productivity, coaching, mentoring, providing performance feedback, and supporting the growth of the technicians. I develop and leverage both internal and external relationships to identify process improvements, create standardization, and understand and achieve business goals. • Model the way for safe, environmentally sound, and healthy work behaviors in support of GTE’s Safety Policies, Programs, and initiatives. • Collaborate with the Branch Manager and country service manager to ensure the successful execution of operations. • Coordinate and schedule work orders and repairs, provide warranty decisions and administer claims as appropriate. • Lead effective resolutions for customer and supplier issues to achieve high customer loyalty. • Motivate and develop technicians to achieve personal and team performance objectives. Manage day-to-day work in the workshop to ensure maximum productivity. Follow up with the parts department to ensure all requested parts are available in time. Daily follow up with the customers reviewing open jobs requirements and advising the customers for the best repair decisions. Attend all technical training from manufacturers to ensure up-to-date knowledge is acquired. • Perform actual diagnosis and troubleshooting on machines when required. • Review and monitor warranty statements to ensure business objectives are achieved. Show less
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Education
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Alexandria University
Bachelor's Degree, Mechanical Engineering Related Technologies/Technicians -
Alexandria University
Bachelor's degree Mechanical Engineering, Mechanical Engineering