Experience

General Trading & Equipment CJSC

• Saudi Arabia
• Construction
• 1 - 100 Employee

• Service Manager

  • May 2018 - Present

  As a Service Manager with GTE, I manage the service team by providing strong leadership, measuring technician productivity, coaching, mentoring, providing performance feedback, and supporting the growth of the technicians. I develop and leverage both internal and external relationships to identify process improvements, create standardization, and understand and achieve business goals. • Model the way for safe, environmentally sound, and healthy work behaviors in support of GTE’s Safety Policies, Programs, and initiatives. • Collaborate with the Branch Manager and country service manager to ensure the successful execution of operations. • Coordinate and schedule work orders and repairs, provide warranty decisions and administer claims as appropriate. • Lead effective resolutions for customer and supplier issues to achieve high customer loyalty. • Motivate and develop technicians to achieve personal and team performance objectives.  Manage day-to-day work in the workshop to ensure maximum productivity.  Follow up with the parts department to ensure all requested parts are available in time.  Daily follow up with the customers reviewing open jobs requirements and advising the customers for the best repair decisions.  Attend all technical training from manufacturers to ensure up-to-date knowledge is acquired. • Perform actual diagnosis and troubleshooting on machines when required. • Review and monitor warranty statements to ensure business objectives are achieved. Show less