Islam Alsayed
Customer Service Team Lead at Gulf Customer Experience (Gulf CX)- Claim this Profile
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Bio
Credentials
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TRAINING SECURITY LESSON
INTERIOR POLICE SCHOOLJan, 2008- Oct, 2024
Experience
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Gulf CX
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Bahrain
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Customer Service Team Lead
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May 2021 - Present
Supporting all internal and external clients; instructing, mentoring, and training team members to maintain high levels of service to each sector by developing robust departmental policies, procedures, and systems for maintaining high levels of service. Foster a culture of continuous improvement by providing an example of continuous improvement.
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Customer Service Agent
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Sep 2020 - May 2021
In my role, I assist and respond to clients, document complaints, requests, and inquiries regarding company policies and services, as well as offer the best customer experience possible.
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MIDDLE SEA CONSTRUCTION,
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Bahrain
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Project Coordinator
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Mar 2020 - Aug 2020
In the course of extending and repairing fiber lines, I coordinated Middle Sea Construction's work with Batelco for a period of six months. It was my responsibility to obtain the necessary work from Batelco and to arrange delivery dates for each tender to be passed over to the Middle Sea Company. In addition to arranging work schedules and monitoring the quality of the work before it is delivered, I create and prepare daily and monthly reports related to Batelco's requirements. In the course of extending and repairing fiber lines, I coordinated Middle Sea Construction's work with Batelco for a period of six months. It was my responsibility to obtain the necessary work from Batelco and to arrange delivery dates for each tender to be passed over to the Middle Sea Company. In addition to arranging work schedules and monitoring the quality of the work before it is delivered, I create and prepare daily and monthly reports related to Batelco's requirements.
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Team Supervisor
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Oct 2010 - Feb 2020
My practical task was to supervise the company in general, focusing on sales reports. Taking into account the quality of work delivery in accordance with government standards followed by the Kingdom of Bahrain, I also followed up on the quality of service and schedule for each job required of the client. At the Labor Market Regulatory Authority, I cleared all government transactions, including licenses, payments of dues, and workers' statuses. My practical task was to supervise the company in general, focusing on sales reports. Taking into account the quality of work delivery in accordance with government standards followed by the Kingdom of Bahrain, I also followed up on the quality of service and schedule for each job required of the client. At the Labor Market Regulatory Authority, I cleared all government transactions, including licenses, payments of dues, and workers' statuses.
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CACTUS PROMOTING COMPANY
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Bahrain
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Operations Supervisor
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Aug 2015 - Apr 2018
As a second part-time job, I coordinated promotions between the supplier, our company, and the markets. I monitored the promoters to ensure that they performed their duties efficiently and effectively. Additionally, we distribute and organize work tasks and schedules between controllers according to the times required by the client, while ensuring that they attend on time and provide the best experience and reputation for the company we work for. As a second part-time job, I coordinated promotions between the supplier, our company, and the markets. I monitored the promoters to ensure that they performed their duties efficiently and effectively. Additionally, we distribute and organize work tasks and schedules between controllers according to the times required by the client, while ensuring that they attend on time and provide the best experience and reputation for the company we work for.
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Bahrain City Centre
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Bahrain
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Recreational Facilities
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1 - 100 Employee
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CUSTOMER SERVICE AND REDEMPTION,
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Oct 2017 - Dec 2017
It is my responsibility to direct customers to the appropriate location based on their needs. Customers' bills will be redeemed for vouchers, as well as to provide a service worthy of the City Center mall. It is my responsibility to direct customers to the appropriate location based on their needs. Customers' bills will be redeemed for vouchers, as well as to provide a service worthy of the City Center mall.
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G4S
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United Kingdom
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Security and Investigations
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700 & Above Employee
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Security Guard
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Feb 2009 - Nov 2010
Ensure a safe and secure environment for customers and employees by patrolling and monitoring the premises and employees. I have been trained at the Bahrain Police National Guard School on safety instructions and first aid. Ensure a safe and secure environment for customers and employees by patrolling and monitoring the premises and employees. I have been trained at the Bahrain Police National Guard School on safety instructions and first aid.
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Education
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2006 - 2008
SHEIKH ABDULAZIZ SECONDARY BOYS’ SCHOOL
High School
Community
