Islam Abou ElEnien
Executive Secretary at Arado Official- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
IT Essential
Cisco Network AcademyNov, 2009- Nov, 2024 -
International Computer Drivers License (ICDL,)
INFCJul, 2009- Nov, 2024
Experience
-
Arado Official
-
Egypt
-
Non-profit Organizations
-
1 - 100 Employee
-
Executive Secretary
-
Apr 2022 - Present
Provides high-level administrative support and assistance to the Executive Director and/or other assigned leadership staff. Performs clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents for senior staff. Schedules and attends meetings on behalf of executives. Receives incoming communication or memos on behalf of senior staff, reviews contents determine the importance and summarize and/or distributes contents to appropriate staff. Performs office tasks including maintaining records, ordering supplies, and performing basic bookkeeping. Planning events with attention to financial and time constraints. Understanding the requirements for each event Booking venues and scheduling speakers Research vendors (catering, decorators, musicians etc.) and choose the best combination of quality and cost Manage all event operations (preparing venue, invitations etc.) Do final checks on the day of the event (e.g. tables, technology) to ensure everything meets standards Oversee event happenings and act quickly to resolve problems Performs clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents for senior staff. Performs additional duties as assigned by executives. Show less
-
-
-
J-technology
-
Egypt
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Sales Team Leader
-
Sep 2021 - Apr 2022
- Responsible for the day to day activities of the team- Meet company targets and those of the team as a whole- Assist in the smooth running of the of the section and its team- Assist Managers in Sales Strategy Development- Train and appraise individual team members to ensure targets are met- Keep Informed of New Products and Services- Recruit, Train, and Coach the Sales Team- Maintain contact with client/customers for feedback and to obtain client/customer satisfaction- Delegate Tasks and Set Deadlines- Motivate Sales Team- Prepare Sales Reports- Set an example for team members of commitment, sales activities, work ethics and habits and personal character.- Organize team initiatives- Develop team strengths and improve weaknesses- Going the “extra mile” to build relationships and customer loyalty. Show less
-
-
Medical approval agent
-
Jun 2021 - Sep 2021
- Answer inbound calls as well as assist customers who have specific inquiries- Respond to online requests and inquiries from our services providers by following standard scripts and procedures- Responsible for giving online approvals to our providers for eligible services.- Responsible to ensure that all cases are answered within predetermined timescales and are dealt with with the highest standards of customer service.- Document details of messages and conversations and actions taken, in order to make further follow-ups and corrective action as required.- Provide clients with the necessary external and internal support needed for the smooth and efficient running of their activities, to assure that all terms and conditions of the contractual agreement are well coordinated. Show less
-
-
-
Technical Care Center
-
Qatar
-
Retail
-
1 - 100 Employee
-
Branch Manager
-
Apr 2012 - Dec 2020
- Direct all operational aspects including distribution operations, customer service, human resources, administration and sales.- Assess local market conditions and identify current and prospective sales opportunities.- Develop forecasts, financial objectives and business plans.- Achieving goals.- Manage budget and allocate funds appropriately.- Bring out the best of branch’s personnel by providing training, coaching, development and motivation.- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.- Address customer and employee satisfaction issues promptly.- Adhere to high ethical standards, and comply with all regulations/applicable laws- work on improving the presence and reputation of the branch and company- Stay abreast of competing markets and provide reports on market movement and penetration Show less
-
-
Sales Associate
-
Jan 2011 - Apr 2012
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.- Operating cash registers, managing financial transactions, and balancing drawers.- Achieving established goals.- Directing customers to merchandise within the store.- Increasing in store sales.- Superior product knowledge.- Maintaining an orderly appearance throughout the sales floor.- Introducing promotions and opportunities to customers.- Cross-selling products to increase purchase amounts. Show less
-
-
-
Sama Al Yoser
-
Egypt
-
Team Leader
-
Jul 2009 - Mar 2010
-Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. -Assists management with hiring processes and new team member training. -Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance. -Develops strategies to promote team member adherence to company regulations and performance goals. -Conducts team meetings to update members on best practices and continuing expectations. -Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines. -Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints. Show less
-
-
Education
-
2002 - 2009
Mansoura University
Bachelor's degree, English Language and Literature, General
Community
