Experience

ProVest LLC

• United States
• Legal Services
• 200 - 300 Employee

• Senior Process Clerk

  • Jan 2018 - Present

  ● Develop understanding of court dockets ● Performs other duties as require - Cross-cover when necessary ● Update status of cases in Tracker and establish work priorities by pulling electronic reports for counties and/or Process Servers assigned ● Communicate with servers either verbally or via email to obtain current case status ● Add case notes to Tracker regarding communication with Servers, Learn and apply client and county specific requirements to daily work production. ● Become familiar with rules of Civil Procedure ● Provide effective communication with clients, vendors and co-workers in a professional, courteous manner in person telephonically or electronically ● Review new cases for accuracy and prepare work to be routed for filing ● Meet or exceed Key performance Standards regarding: timeliness of case status, case notes, and obtaining status to move cases to next phase of service,



CCS LLC

• Tampa, Florida

• Office Manager / Energy Consultant

  • Jan 2012 - Jan 2018



CCS DIAL

• 300 Madison St STE 302

• General Manager Operations

  • Jan 2014 - Jan 2017



Power Plus

• United States
• Construction
• 100 - 200 Employee

• CSR/ Energy Consultant

  • Jun 2012 - Aug 2013

  Basic telemarketing, inbound and outbound calls on a dialer. Assisting all customers in deregulated states by enrolling them in a Customer Choice program to provide them with a rate reduction. Customer service: I will assist customers to not cancel out by offering them better rates. Also deal with all past cancelations to resubmit back to our company Sep 11 -May 12 A+ On Point Online Tutoring Secretary Basic office work; file, fax, make copies, email and answer phones. Prepare Student Learning Plans with goals. Check school data base for approvals. Contact parents to set up time and date. Assist parents and students on logging on. Run weekly and monthly reports on all online tutoring and attendance.



A+ Onpoint Online Tutoring

• Secretary

  • Sep 2011 - May 2012

  Basic office work; file, fax, make copies, email and answer phones. Prepare Student Learning Plans with goals. Check school data base for approvals. Contact parents to set up time and date. Assist parents and students on logging on. Run weekly and monthly reports on all online tutoring and attendance. Basic office work; file, fax, make copies, email and answer phones. Prepare Student Learning Plans with goals. Check school data base for approvals. Contact parents to set up time and date. Assist parents and students on logging on. Run weekly and monthly reports on all online tutoring and attendance.



National Premium Budget Plan

• Office Assistant

  • Feb 2011 - Aug 2011

  Basic office work; file, fax, make copies, email and answer phones. Finance different types of insurance. Agents call me with a premium amount from the insurance company. I then generate a Finance Agreement which is considered a quote. Input all new Finance Agreement into our system. Customer service is assisting customers or agents with questions or issues regarding their accounts placing holds and taking payments. Basic office work; file, fax, make copies, email and answer phones. Finance different types of insurance. Agents call me with a premium amount from the insurance company. I then generate a Finance Agreement which is considered a quote. Input all new Finance Agreement into our system. Customer service is assisting customers or agents with questions or issues regarding their accounts placing holds and taking payments.



Heaven Sent Process Servers Inc

• Office Supervisor

  • Nov 2008 - Jan 2011

  Company provides services to attorneys which I was involved in preparing documents to be sent to court and received from court to then provide to Process Servers. Manage office by ensuring all work is completed and responsible for distributing work evenly amongst employees and review all completed work for errors. Data entry, excellent customer service to clients. Basic office work; file, fax, scan, email, make copies and answer phone and direct callers. Prepare weekly and monthly reports on Excel for upper management.



ProVest, LLC

• Case Number Specialist

  • May 2007 - Nov 2008

  Company is a process serving company which provides services to attorneys. Company is divided by departments. My department was retrieving case numbers for mortgage foreclosure cases. Searched all Florida county websites for case numbers and file dates. Also worked in Data entry inputting all new cases into our program to then prepare for the courts or servers. Customer service was updating clients with any issues on any case. Prepared daily spread sheets of completed work to clients. Basic office duties; filing, scanning, faxing, and emailing.



Pathfinder Credit Service

• Data Entry Clerk

  • Apr 2005 - Feb 2007

  Company was a collection agency for truck driving school. I inputted all new collection and service loans. Prepared notices, stuffed envelopes and provided postage. Processed all payments from debtors. Created Excel spread with daily payments received and closed out daily for deposit. Fax, scanned, filed and emailed reports to management and clients. Company was a collection agency for truck driving school. I inputted all new collection and service loans. Prepared notices, stuffed envelopes and provided postage. Processed all payments from debtors. Created Excel spread with daily payments received and closed out daily for deposit. Fax, scanned, filed and emailed reports to management and clients.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Senior Teller

  • Feb 2003 - Apr 2005

  Worked in a fast-paced, high-volume, face-to-face customer contact. Processing customer financial transactions. Identified and sold Bank of America products and service beneficial to the customer's needs. Addressed customer's questions and concerns and refer to appropriate internal resources for resolutions. Worked in a fast-paced, high-volume, face-to-face customer contact. Processing customer financial transactions. Identified and sold Bank of America products and service beneficial to the customer's needs. Addressed customer's questions and concerns and refer to appropriate internal resources for resolutions.



Amscot Financial

• Teller

  • May 2002 - Mar 2003

  Worked in a fast-paced, high-volume, face-to-face customer contact. Processing Check Cashing, Paid Day Advances, Collection Calls, Western Union and processed money orders. Worked in a fast-paced, high-volume, face-to-face customer contact. Processing Check Cashing, Paid Day Advances, Collection Calls, Western Union and processed money orders.



Party City of Brandon

• Asst. Manager

  • May 1999 - Jan 2002

  Managed 12 sales representatives in all aspects of customer service and cashiering, ordered supplies for the store, handled wedding orders, and customer returns and responsible for maintaining the store. Managed 12 sales representatives in all aspects of customer service and cashiering, ordered supplies for the store, handled wedding orders, and customer returns and responsible for maintaining the store.



National Kidney Foundation

• United States
• Non-profit Organizations
• 300 - 400 Employee

• CSR./Supervisor

  • Aug 1997 - Apr 1999

  Set appointments, responsible for the telemarketing department, did all data entry, filing and other basic clerical duties. Set appointments, responsible for the telemarketing department, did all data entry, filing and other basic clerical duties.