Işık Deliorman
Founder and CEO at Novida Global- Claim this Profile
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English Full professional proficiency
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French Limited working proficiency
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German Limited working proficiency
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Turkish Native or bilingual proficiency
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English Full professional proficiency
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German Limited working proficiency
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French Limited working proficiency
Topline Score
Bio
Credentials
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Real Estate Consulting Certificate
Türk Hava Kurumu ÜniversitesiFeb, 2022- Sep, 2024 -
EBRD Winning Proposal Course for Consultants
EBRDNov, 2018- Sep, 2024 -
Design Thinking for Innovation
University of Virginia Darden School of BusinessMar, 2018- Sep, 2024 -
Healthcare Marketplace
University of MinnesotaMar, 2018- Sep, 2024 -
Co-Active Coaching
Co-Active Training InstituteJul, 2016- Sep, 2024 -
Fastrac Growing SME
The Kauffman InstituteJun, 2015- Sep, 2024 -
Diagnostic Management Consultancy Tools Workshop
CMC Global Company Limited.Apr, 2015- Sep, 2024 -
Certificate of Recognition MENTOR
EMCC European Mentoring and Coaching CouncilSep, 2016- Sep, 2024
Experience
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Novida Global
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Türkiye
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Business Consulting and Services
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1 - 100 Employee
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Founder and CEO
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Apr 2011 - Present
Novida Global is the reliable and effective Solution (live online and physical) Provider of Organizations seeking to realize their Business Development, Transformation, Integration and/or Growth dreams and objectives. Novida Global has become the Trusted Advisor and Companion of many Organizations of any size, -eg. Start-Up/Scale-Ups, SMEs and Large Enterprises- in Transforming their Dreams into Strategies and Getting Them Realized! Novida Global enables Organizations achieve sustainable business results, by leveraging her turn-key, agile, customized, effective and unique Solutions; local/international expertise and Business Partnerships. Novida Global’s solutions, expertise and Business Partners provide a wholistic value in: Strategy Development and Business (Go-To-Market) Planning; Business Development and Market Entry/Expansion; Institutionalization, Business/Digital Transformation and Branding; Organizational Development and Cultural Transformation; Growth Levers: Financial Solutions, Incentives and Investments; Start-Up/Scale-Up Programs… Now New & Effective Things Are Rewarded! Show less
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Founder and CEO
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Jun 2018 - Present
Novida Investment & Consulting D.O.O. is a growth enabler and trusted companion which got by upon the mission of becoming Trusted Advisor and Companion of Corporations, Companies, Entrepreneurs, Investors and Leaders to realize their dreams like strategy/policy/program development, growth, internationalization, investment, institutionalization, business/digital transformation, cultural transformation and branding. Novida Investment & Consulting D.O.O. is a growth enabler and trusted companion which got by upon the mission of becoming Trusted Advisor and Companion of Corporations, Companies, Entrepreneurs, Investors and Leaders to realize their dreams like strategy/policy/program development, growth, internationalization, investment, institutionalization, business/digital transformation, cultural transformation and branding.
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Microsoft Turkey
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Türkiye
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Software Development
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1 - 100 Employee
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Director, (CPE) Customer and Partner Experience
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Nov 2007 - Jan 2011
Ensure enriched Customer and Partner experience through building stronger relationships, adding value with products, services and business relations, establishment of a viable Customer and Partner culture. Ongoing improvement in CPE satisfaction scores.Awarded with MEA Region CPE Best Practice Winner-I Made It Happen. Awarded with Global CPE Excellence Award.
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Director, Human Resources
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Mar 2005 - Nov 2007
Development of policies, and programs for Human Resources; re-establishment of governance and organization; ensuring organizational development occurs in line with the maturing and increasing sophisticated business demand; providing satisfaction of employees. Top 3 in Hewitt Best Managed Companies Survey. Several best practices adopted by Region.
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Director, Corporate and Enterprise Marketing and Planning
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Nov 2002 - Mar 2005
Responsible from all marketing, PR, planning, marcom and CRM for Corporate, Enterprise and Public Sector Marketing, extended to services, products, Alliances and Partners. Led Board of Marketing and country-wide business planning, while continued focus on re-alignment efforts after the merger.
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Director, Integration
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May 2002 - Nov 2002
Coordination of all domains, culture, change, organization, customer and partner retention, operations, etc. of the HP and Compaq merger, post-merger integration and alignment. In fact role started 8 months before the merger, at the pre-merger stage with neat and clean room program managament offices. HP Portal – Live Day 1st, Call Centers Integration, Employee & Culture Integration: Management & Employee Workshops, Customer and Partner Retention Programs, Go-To-Markets (GTM) (x-company; more than 300 pages) x 4 times in 3 yrs, Business Planning & Country Reviews. Assumed Integration Lead role until leaving HP during Alignment & Re-Alignment Projects (GTM, strategies & organizational structure).2nd Best Integration Manager @ISE Region.Awarded ISE (International Sales Europe) Achievers Club Winner. Show less
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Regional Manager, ISE Quality, TCE (Total Customer Experience) and Planning
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Nov 1999 - May 2002
Prepared and presented report on ‘Quality at ISE’ by holding more than 70 interviews at Corp, EMEA, Regional and Subsidiary levels with GM, Business Managers, Quality Managers to assess current situation in terms of expectations, key issues, challenges, resources, focus and developed strategies and implementation suggestions. Led improvement projects at Regional level. Facilitated Regional Strategic & Business Planning. Developed ISO 9000 Framework for ISE Region. Participated in ISO 9000 Audits. Supported ISE Services Director in internal communications. Developed Knowledge Warehouse: internal Quality communication. Ran TCE Development Workshops in countries (eg. Russia, SouthAfrica, Poland..).Developed Value Propositions together with Services Marketing team. Became part of EMEA extended TCE (Total Customer Experience) Project Teams: EMEA TCE Surveys Design and Implementation, EMEA TCE Culture, EMEA Balanced Scorecard Project, Led EMEA CRM Project and presented detailed Strategies, Roadmap, proposals to EMEA Services Director.Awarded ISE (International Sales Europe) Achievers Club Winner. Show less
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Director, Human Resources and Quality, Planning
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Nov 1995 - May 2002
Experienced Human Resources function for a full company lifecycle: growth, maturity, stagnation, shrinkage; from rather locally managed operation to international & globally managed organization. HR Strategies, Policies & Operations established: Compensation & Benefits, Recruitment & Employment, Regulations Compliance, Development, Succession Planning, Employee Experience, Web Services, Competitive Benchmarking, Career Planning, Payroll Admin & Vendor Management, Agencies Management. Led Turkey IT Industry Steering Committee for Watson Wyatt-C&B Policies.Designed, developed, announced & implemented “HP Partner Academy” jointy with Channel Marketing through a Consortium of 3 major Development Companies. Management Competency Assessment-local practice. Employee Satisfaction Surveys-local practicePlayed orchestrator and bridge roles during the transition of GMs (twice). Agilent split. Nokia Outsourcing Project. Outplacement during economic crisis. Active role for Compaq merger: Neat Room, Clean Room, Due Diligence, Organizational design & selection. Part of HP Talent Pool & participated “Leadership Leap” program. Job offered at EMEA: Business Planning Manager. Show less
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Manager, Quality and Planning
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Nov 1989 - May 2002
TQC (Total Quality Control): training of managers & employees; led projects with Sales teams: Increase Sales Face-to-Face, Account Management. QMS (Quality Maturity System): Strategic Direction, Business Planning, Process Management, Leadership & People. Led & orchestrated HP Ten-Step Planning. Integrated concepts like ‘Crossing the Chasm’, ‘Building Market Focused Organizations’, ‘Value Propositions’, ‘Value-Chain Analysis’, ‘The Fifth Discipline’, Systems Thinking, Mc Kinsey 7S. Developed & facilitated Partner Business Planning Workshops. Ran satisfaction surveys, Customers & Partner workshops, Win & Loss Analysis. Led projects, workshops & process management & improvement efforts. Problem solving methodologies, project & program management. Project Assessment. Benchmarking projects. Led ISO 9001 certification. WW QMS Rating through bi-annual audits: Turkey 3.5 second UK & nominated for Presidents’ Award. Certified ISO 9000 & QMS Auditors. Certified Auditor for Turkish Quality Award (EFQM). Audited: 2 Financial Institutions; 1 Automotive Site. Quality Consultant of HP Poland, developed country Vision, Mission, Objectives, Strategic & Annual Plans.Facilitated Planning Workshop with EMEA Marketing Center in Turkey and Planning Workshop with EMEA Marketing Team in Germany. Facilitated Turkish IT Association Workshop on developing vision, strategic & implementation plan together with Communication Plan. Provided several coaching & implementation support to countries within ISE With the new GM on board, we initiated ‘Change Management’ program, co-led by me; established projects framework, web-based tracking; led one of the key project ‘Partner Performance’; member of Steering Committee. During 2000 crisis, facilitated Scenario Planning further to become Country Contingency Plan. Prepared “Country Risk Management Plan” within the Business Management Framework. Took active role in “Hepbizz-ecosystem solutions portal platform” Steering Committee. Show less
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Manager, Sales Operations
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Feb 1992 - Nov 1995
Responsible from order management, inventory and demo stocks, transportation, warehouse management, importation & exportation, Customs clearance, tender management (close work with Legal & Finance), cost of goods sold and accounting reconciliations, ADA system management, issue resolution. Crisis Management; announced as “Hot Site” by GM; team not in place; system not properly functioning; severe Business, Customer, Partner complaints; limited management support; GM push for resolution; heavy emotional burden. Strategized, organization established, team built, process analysis & improvement & shared with Partners 1:1. Problems resolved in first 6 months: new Customs Agency; warehouse selection & movement; Transportation Agency selected; Cost of Goods Sold reporting & ADA & month-end closes stabilized; Turn-aorund-times radically improved. Besides EMEA Consolidation project dropped for Turkey, our strategy adopted. Show less
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Manager, Services Operations
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Dec 1988 - Feb 1992
Start-up operation: established all systems & procedures for Services Operations. Services Center process establishment & improvement. Services Contract Terms & Conditions; pricing & offer preparations. Spare parts inventory management, order & importation follow-up. System analysis on which tracking software developed. Customer hardware park inventory tracking. Tracking of Service Engineers utilization. Annual Business Audits: passed successfully.Led efforts and obtained ISO 9001 for whole Company. Show less
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Manager, Business Development for Consumables
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Nov 1990 - Nov 1991
Consumables business had its unique and diverse Customer segment evolving from a one-man shop to Corporates. Established & grew Consumables business in Turkey by preparing price catalogues, marketing materials, performing order management & delivery, inventory tracking & logistics follow-up. Project management for ADA (inventory & accounting management) system implementation.
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KenanTur
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IT Services and IT Consulting
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Specialist
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Sep 1987 - Dec 1988
Executive Tourism & Organization. Executive Tourism & Organization.
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Education
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2011 - 2013
York International University - Robert Kennedy College
Master of Arts, Strategic Leadership, Innovation and Change -
1983 - 1987
Istanbul Technical University
Bachelors, Industrial Engineering -
1983 - 1987
Kadıköy Anadolu High School
Lycee, Maths, Science, Literature, English -
1976 - 1983
Hasan Ali Yücel İlkokulu
Primary School
Community
