IT Support Technician

• Sep 2022 - Present

Information Technology Support Analyst

• Feb 2022 - May 2022

Monitor and respond quickly to incoming requests relate to IT issues. Maintain computer systems and act as support if any system goes down. Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc). Maintain user PCs, including upgrades and configuration as needed. Assist with onboarding of new users. Keep inventory of all equipment, software, and license users. Install, configure, and upgrade PC software. Monitor and respond quickly to incoming requests relate to IT issues. Maintain computer systems and act as support if any system goes down. Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc). Maintain user PCs, including upgrades and configuration as needed. Assist with onboarding of new users. Keep inventory of all equipment, software, and license users. Install, configure, and upgrade PC software.

Section Waiter

• Jun 2021 - Feb 2022

• Followed daily and weekly systems and procedures to ensure a high level of presentation, hygiene, service, product quality and security • Took customer orders, added value and generated sales through up-selling and suggestive selling • Processed customer orders accurately through the Point of Sale system • Undertook general serving duties of both food and beverage including delivering meals and drinks to tables • Ensured all customer areas were always kept presentable • Received and handled guest inquiries including function details and taking function bookings as required

Assistant Manager

• Jun 2013 - Oct 2016

• Maintained visually appealing and effective displays for the entire shop and help customers select products that best fit their personal needs. • Open and closed the store, including counting cash, maintained friendly and professional customer interactions. • Worked as a team member to provide the highest level of service to customers. • Train new staff members and prepare the rosters. • Deal with any enquiries and complaints and monitor customer service • Maintain the product display as per company standard. • Placing orders and Managing deliveries

Customer Service Technician Support

• Nov 2007 - May 2009

• Supported customers with PC and Laptop support ranging from Antivirus removal and basic diagnostics to Hardware replacement and implementation. • Supported numerous local business with support of their network and desktop infrastructure. Creating and managing their user and email accounts. • provided on-site and remote assistance, including software installation, system configurations, and deployment. • Troubleshot networks and networked devices. • Installed, configured, and supported hardware including desktop and laptop computers, printers, scanners, and cell phones. Rendered end-user support for software applications.