Ishong Shenwun
Sales Representative at TSA Telco Group- Claim this Profile
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Creoles and pidgins, English-based -
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Hausa -
Topline Score
Bio
Credentials
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CERT 3 IN AGED CARE
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Experience
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TSA Group - Australia
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Australia
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Outsourcing/Offshoring
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700 & Above Employee
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Sales Representative
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Jan 2016 - Present
• Effectively managed large amounts of incoming calls • Identified and assessed customers’ needs to achieve satisfaction • Built sustainable relationships of trust through open and interactive communication • Meet personal/team sales targets and call handling quotas • Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution • Kept records of customer interactions, processed customer accounts and filed documents • Took the extra mile to engage customers Show less
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Roger David
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Australia
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Retail
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1 - 100 Employee
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Assistant Store Manager
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Jul 2013 - Jan 2016
• Successfully provide excellent KPI’s constantly with great results • Customer service as the first priority • Priced merchandise, stocked shelves and took inventory of supplies. • Stocked and replenished merchandise according to store merchandising layouts. • Cleaned and organized the store, including the checkout desk and displays. • Alerted customers to upcoming sales events and promotions. • Instructed staff on appropriately handling difficult and complicated sales. • Mentored new sales associates to contribute to the store's positive culture Show less
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International IDEA
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Sweden
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International Affairs
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200 - 300 Employee
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Intern ( Administration Coordinator)
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Apr 2014 - Apr 2014
organised petty cash Invoices delivering an improved filing system Created a funding list resulting to better and easier way to get funding for the organisation. Coordinated and read through fellow interns’ task, resulting to a final financial statement for the organisation. Created an evaluation form leading to a final publication with no error. organised petty cash Invoices delivering an improved filing system Created a funding list resulting to better and easier way to get funding for the organisation. Coordinated and read through fellow interns’ task, resulting to a final financial statement for the organisation. Created an evaluation form leading to a final publication with no error.
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Nigerian High Commission Canberra
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Canberra, Australia
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Administrative Assistant
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Jun 2008 - Feb 2014
• Ensuring office procedures and systems operate efficiently. • Handling requests for information and data. • Setting up e-mail groups for committees. • Circulating documents via post and email. • Scanning and copying contracts, notes and other documents. • Ensuring office procedures and systems operate efficiently. • Handling requests for information and data. • Setting up e-mail groups for committees. • Circulating documents via post and email. • Scanning and copying contracts, notes and other documents.
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MYER
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Australia
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Retail
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700 & Above Employee
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Sales Assistant
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Aug 2011 - May 2012
Provided a high Quality of work Ethic leading to promotion of staff trainer Achieved a high standard of KPI, resulting to an increased amount of sales for the organisation. Provided a high Quality of work Ethic leading to promotion of staff trainer Achieved a high standard of KPI, resulting to an increased amount of sales for the organisation.
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Education
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2010 - 2014
University of Canberra
Bachelor of Commerce (BCom), Major in Marketing Management and Minor in Human Resource Management -
2013 - 2013
Quest Solution Training
Certificate 3 in Aged Care, Aged Care
Community
