Ishita MISHRA
Senior Customer Success Manager at Jellyfish- Claim this Profile
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English Native or bilingual proficiency
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hindi Native or bilingual proficiency
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french Limited working proficiency
Topline Score
Bio
Credentials
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Scrum: The Basics
Project Management InstituteJul, 2022- Nov, 2024 -
Scrum: The Basics
LinkedInJul, 2022- Nov, 2024 -
Transitioning from Waterfall to Agile Project Management
Project Management InstituteJul, 2022- Nov, 2024 -
Advanced Google Analytics
Google Digital Academy (Skillshop)Aug, 2020- Nov, 2024 -
Google Analytics for Beginners
Google Digital Academy (Skillshop)Aug, 2020- Nov, 2024
Experience
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Jellyfish
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United Kingdom
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Advertising Services
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700 & Above Employee
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Senior Customer Success Manager
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Apr 2022 - Present
Customer onboarding Client loyalty & retention Product education & training Project scoping & management Customer support & follow-up Design consultant & strategist Customer onboarding Client loyalty & retention Product education & training Project scoping & management Customer support & follow-up Design consultant & strategist
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epresspack
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France
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Public Relations and Communications Services
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1 - 100 Employee
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Customer Success Manager
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Jan 2017 - Aug 2021
Customer Success and Digital Project Manager for - Dove (Unilever), Bayer Pharmaceuticals, Tommy Hilfiger, Accor Hotels, Aston Martin Lagonda, Dorchester Collection, Specsavers, Bvlgari, Elizabeth Arden, Hennessy, Consumer Goods Forum, Christian Aid, EU Commission, PRFact, PHIN, ICCO, PRCA. Main responsibilities - Project piloting, customer success management, Gantt chart planning, web design (UX/UI), research and development of the site, quality control, press and media communication management, social media implementation, client relationship management, and following up, SEO, digital strategy, content management, site performance management (Google Analytics). Show less
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Lagardere Active
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Broadcast Media Production and Distribution
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200 - 300 Employee
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Digital Communications Manager - ELLE
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Jun 2016 - Dec 2016
Key responsibilities - web project management ELLE Boutique website (Europe, USA, Latin America and Asia Pacific. International digital marketing strategy based on customer acquisition and engagement. Community management and social media strategy (Facebook, Twitter, Instagram, LinkedIn). Paid social media campaigns, newsletter and email campaigns and web content management systems. Internal communication management International communication management B2B and B2C communication management Show less
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I M Handmade
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Lucknow Area, India
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Founder and Creator (Entrepreneurship)
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Apr 2013 - Mar 2015
As a creative head for my textile based company, the main goal was to create more jobs for the local craftsman with in the city. And taking the fine art of hand-crafted Indian textiles to international expos like Première Vision, Paris, using multi disciplinary surface design techniques such as tie dye, printing, embroidery, painting etc. As a creative head for my textile based company, the main goal was to create more jobs for the local craftsman with in the city. And taking the fine art of hand-crafted Indian textiles to international expos like Première Vision, Paris, using multi disciplinary surface design techniques such as tie dye, printing, embroidery, painting etc.
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Alok Industries Ltd
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India
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Textile Manufacturing
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700 & Above Employee
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Lead Menswear Designer
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Aug 2012 - Feb 2013
As a head designer for one of India's leading garments and textile export house, my responsibilities were to create collections - desiging, sampling and managing the production for woven garments and knitted garments for men, women, and children: including casual wear, sportswear, sleep wear, workwear and uniforms. As a head designer for one of India's leading garments and textile export house, my responsibilities were to create collections - desiging, sampling and managing the production for woven garments and knitted garments for men, women, and children: including casual wear, sportswear, sleep wear, workwear and uniforms.
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Dstress House
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Mumbai Area, India
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Costume Designer and Stylist
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Jan 2012 - Jul 2012
Costume creation + character depiction and analysis for Bollywood films and TVCs. Costume creation + character depiction and analysis for Bollywood films and TVCs.
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Avani Kumaon
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India
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Non-profit Organizations
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1 - 100 Employee
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Business Development Manager
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Jun 2011 - Aug 2011
Women Empowerment Project: Training in Natural dyes and handloom weaving. Handling communications and marketing of the products created by the local women of the village of Pithoragarh to make them financially independent and help enhance their living conditions. Women Empowerment Project: Training in Natural dyes and handloom weaving. Handling communications and marketing of the products created by the local women of the village of Pithoragarh to make them financially independent and help enhance their living conditions.
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CUE APPARELS PRIVATE LIMITED
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India
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1 - 100 Employee
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Textile and Fashion Designer
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Jun 2010 - Apr 2011
My key role with one of India's top designer brand, were to conceptualise textile surfaces and silhouettes for their couture and prêt-à-porter collection for both domestic market (India) and international markets (Tranoi Paris, Who's Next, London Turnk Show and Coterie - NY) My key role with one of India's top designer brand, were to conceptualise textile surfaces and silhouettes for their couture and prêt-à-porter collection for both domestic market (India) and international markets (Tranoi Paris, Who's Next, London Turnk Show and Coterie - NY)
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Education
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2015 - 2017
Mod'art International
Master of Business Administration (MBA), Luxury goods and fashion industry -
2006 - 2011
National Institute of Design (NID) Ahmedabad
Bachelor's degree, Apparel and Textile Manufacture
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