Bilingual Order Processing and Customer Relations Specialist

• Apr 2022 - Present

Image Processing

• May 2021 - Apr 2022

CIBC Retail payment services- Digital Mail room. Index Digital images of the Mortgage documents according to the Mortgage number and customer details. Carefully go through the content of each document and classify according to the content and type of the document Process mortgage files using the KTA system meeting the stated SLAs CIBC Retail Payment Services- Cheque Day 1 Work in IMTM and Vision applications Annelyse Cheque images and manual correction of imaging errors by keying MICR line and amount Optional Field Completion- Match the sequence number of the envelop to the image file Show less

Administrative Manager

• Apr 2018 - Mar 2021

• Met with tight timelines to ensure monthly and quarterly accounts are delivered on time for decision making purposes. • Oversaw staff performance and ensured goals are met on timely basis. • Produced reports for analysis through Microsoft Excel. Ensured effective record keeping. • Co-ordinated with a software developer to develop customized software for computerizing daily accounts and stock levels. • Provided staff training to ensure deliverables are met through the software and saved 50% of the time consumed for daily account settlements/stock settlements conducted manually. • Resolved customers’ complaints and inquiries via telephone and email, while identifying problems and taking appropriate corrective actions, increasing client retention ratio significantly. Show less

Owner

• Dec 2012 - Mar 2021

• Monitor and supervise inventories and maintain records using Microsoft Excel. • Resolve customer complaints and inquiries via phone and email • Ensure proper customer service is being delivered. • Introduced Industrial products (Oxygen, Acetylene and Nitrogen) to the business in 2020 which led to the increase of business profit over 40% within 6 months. • Introduced a Litro Gas home delivery system. • Monitor and supervise inventories and maintain records using Microsoft Excel. • Resolve customer complaints and inquiries via phone and email • Ensure proper customer service is being delivered. • Introduced Industrial products (Oxygen, Acetylene and Nitrogen) to the business in 2020 which led to the increase of business profit over 40% within 6 months. • Introduced a Litro Gas home delivery system.

Product Development Merchandiser (Specialist in Product Development)

• Oct 2017 - Apr 2018

• Closely worked with the buying office and suppliers in Sourcing quality raw materials to develop Lane Bryant, USA samples. • Prepared product costings adhering to company budgets. • Managed critical path activities while ensuring timely dialogue with factory staff and buying office to ensure 100% delivery targets. • Communicated with buying office and raw material suppliers for price negotiations, raw material lead times and quality issues. • Worked with internal departments to meet customer's needs • Negotiated with suppliers to receive the raw materials on time with best quality to achieve 100% production targets. Show less

Junior Merchandiser (Associate) -Production planning and Controlling

• Nov 2014 - Oct 2017

• Managed Tommy Hilfiger, CK CKJ, and Ralph Laurent garment production - which accounted for 25% of the company annual turnover. (around US $ 18.5 million) • Conducted Pre-Production meetings with the supply chain partners and made sure buyer requirements are clearly communicated to the production teams. • Worked with the planning team to ensure pre-production requirements are met before the production start date and took corrective actions where necessary. • Regularly coordinated with China production team and the local 4 factories from order placement to the shipment and achieved 100% delivery targets. • Strictly adhered to the quality assurance guidelines and ensured quality standards are fully met. • Frequently evaluated the production procedures and established priorities. • Work in collaboration with other operational and functional teams in the network to maximize efficiencies and share best practices throughout the company. • Monitored the progress of package delivery and achieved 100% delivery targets. Show less

Banking Assistant - Customer Service Contact Centre

• Feb 2013 - Aug 2013

• Carried out call verifications on American Express credit card applicants as per approved credit policies. • Adhered to regulatory and compliance requirements and assessed applicants based on Credit Information Bureau Reports (CRIB) and identified their current creditworthiness. • Carried out best phone etiquette and best verbal, written communication skills • Indicated observations about individual applicants and escalated suspicious customer situations to managers. • Developed strong internal and external client relationships by resolving customer concerns and answering their enquiries. • Ensured high quality customer service in a fast-paced, competitive environment. • Evaluated customer profiles and provided suggestions on enhancing their credit limit and upgrading their credit card category. • Managed a high-volume of calls responding to customer enquiries and met with the daily credit card application verification target. Show less