Experience

Cafe Turquoise Cottage - TC original 1997

• India
• Food and Beverage Services
• 1 - 100 Employee

• Head - Brand

  • Mar 2021 - Present

• Corporate General Manager

  • Nov 2019 - Aug 2021

   Handling outlets Pan-India for accounting, sales, marketing, human resources and operations. Selecting and Managing Senior Management. Analyze brand positioning and consumer insights. Analysis of sales forecasts and relevant financials and reporting on product sales. Improvising Brand strategy, including the setting of style guides, brand guidelines, brand vision and value proposition for short as well as long term. Actively working on product development, pricing and new product launches as well as developing new business opportunities. Shape and communicate our vision and mission. Managing the budget for advertising and promotional items. Translate brand elements into plans and go-to-market strategies. Manage a team of marketing people working on brand initiatives. Lead creative development to motivate the target audience to “take action”. Establishing performance specifications, cost and price parameters, market applications and sales estimates. Measure and report performance of all marketing campaigns, and assess ROI and KPIs. Monitor market trends, research consumer markets and competitors’ activities. Oversee new and ongoing marketing and advertising activities. Collaborate with management to identify company training needs. Plan and implement an effective training curriculum. Monitor performance and consumer reactions. Devise innovative growth strategies. Align the company around the brand’s direction, choices and tactics. Show less



Gola Group of Restaurants & Banquets

• New Delhi

• General Manager

  • Oct 2017 - Oct 2019

   Establishing restaurant and banquet business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.  Meeting Food & Beverage financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.  Attracting patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.  Controlling purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.  Maintaining operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.  Maintaining patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.  Accomplishing human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Show less



Nofilter (A Unit of Residency Hospitality)

• New Delhi Area, India

• General Manager

  • May 2016 - Oct 2017

   Draw up plans and budget concepts (revenues, costs, etc.);  Safeguard the realization, tracing and adjustment of deviations;  Developing improvement actions, carry out costs savings;  Guard/ controlling of cost price.  Delivering of data and proposals for the budgets and investments.  Safeguard quality of operations (internal & external audits)  Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks;  Organising and advertising events such as live music, comedy nights, quizzes and karaoke competitions, which may involve researching and recruiting talent;  Running promotional campaigns to market house products;  Collecting and acting on customer feedback to improve the overall running of the venue;  Undertaking regular stock checks, placing orders with suppliers and restocking (which involves physical work);  Ensuring regular maintenance of the premises, including cleaning and repairs;  Recruiting, training and managing staff, including leading meetings to update and motivate staff;  Monitoring profitability and performance to ensure sales targets are met or exceeded;  Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;  Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.  Be accountable for responsibilities of department heads in their absence.  Handling complaints, in the last resort.  Other reliable to the above mentioned, tasks in order of the executive;  Handing over opinions and beliefs, decisions etc. to the executives;  Leading various internal and external meetings;  Supervise the fulfillment of the regulations of the employment Show less



Peddlers & Purple Rice

• Amritsar Area, India

• General Manager

  • Apr 2015 - Apr 2016

   Interacting with customers (including serving food and drink) and ensuring that high standards of customer service are maintained;  Taking responsibility for pub safety and security, including recruiting and managing security staff in large or centrally based pubs;  Overseeing compliance with health and safety regulations at all times in the pub, kitchen and other areas;  Organising and advertising events such as live music, comedy nights, quizzes and karaoke competitions, which may involve researching and recruiting talent;  Running promotional campaigns to market house products;  Collecting and acting on customer feedback to improve the overall running of the venue;  Undertaking regular stock checks, placing orders with suppliers and restocking (which involves physical work);  Ensuring regular maintenance of the premises, including cleaning and repairs;  Recruiting, training and managing staff, including leading meetings to update and motivate staff;  Monitoring profitability and performance to ensure sales targets are met or exceeded;  meeting with the Managing Director to assess pub performance and set sales targets;  Ensuring that the pub adheres to various legal frameworks;  Maintaining relations with members of the local community, the police and liquor licensing authorities. Show less



Chitkara University

• India
• Higher Education
• 700 & Above Employee

• Asst Food & Beverage Manager

  • May 2012 - Mar 2015

   Responsible for all F&B operations throughout the Unit.  Implementation of systems and procedures to achieve cost efficiency and Diners satisfaction.  Recruitment, Training and Allocation of duties for F&B service and production teams.  Quarterly appraisals of staff in the department.  Monitoring of day to day activities of all F&B Outlets.  Menu concept, planning and implementation.  Compiling Daily Sales Reports, Monthly Sales Reports, and Annually Sales Reports.  Responsible for purchase orders.  Managing of Vendor Approvals and Payments.  Verifying all bills and invoices for payment process.  Facilitate learning & development for all the team members.  Organizing cross exposure training programmes for team members.  Successfully hosted 4 day International Youth Festival held first time in North India.  Organizing of all Catering Operations in Campus like University Fest, Fresher’s Party, Orientation and other Internal Functions.  Forecasting and monitoring of budgets and assisting Associate Director (F&B).  Supervision of Comment Cards for Food & Beverage Outlets in the Campus. Show less



National Finishing & Cookery Institute

• Jalandhar Area, India

• Centre Manager

  • Nov 2009 - Apr 2012

   Look after Training & Placement Department for all 4 Branches with 100 % result.  Look after the financial and book keeping activities.  Recruitment, selection, training, wage and salary administration.  Administrate all the institutional activities.  Provides directional and effective leadership via training, motivation, management and supervision in the organization.  Eye for detail, with the ability to accurately check and approve documentation of the organization.  Conduct Seminars and make Presentations in the colleges and Educational Institutes.  Make co-ordination with the Media Person and conduct press conferences. Show less



Taj Hotels

• India
• Hospitality
• 700 & Above Employee

• Food & Beverage Associate

  • Sep 2007 - Oct 2009

   Reporting to the catering assistant of the outlet.  Handling In Room Dinning operations as Room Service Order Taker (R.S.O.T.).  Worked in all food and beverage outlets on day-to-day operations.  Analyzing the verbal feedback given by the guest for improving the service standards as well as guest satisfaction.  Done H F M (Hotel Foundation Module).  Reporting to the catering assistant of the outlet.  Handling In Room Dinning operations as Room Service Order Taker (R.S.O.T.).  Worked in all food and beverage outlets on day-to-day operations.  Analyzing the verbal feedback given by the guest for improving the service standards as well as guest satisfaction.  Done H F M (Hotel Foundation Module).