Ishani Joshi

Lead Analyst - Autonomous Connected Electric Shared Mobility (ACES) at M14 INTELLIGENCE
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN
Languages
  • English Native or bilingual proficiency
  • Hindi Native or bilingual proficiency
  • Marathi Native or bilingual proficiency
  • French Limited working proficiency
  • German Elementary proficiency

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Credentials

  • Data Analytics for Business Professionals
    LinkedIn
    Nov, 2019
    - Oct, 2024
  • Certified Quality Management System Lead Auditor
    Indian Register of Shipping

Experience

  • M14 INTELLIGENCE
    • India
    • Market Research
    • 1 - 100 Employee
    • Lead Analyst - Autonomous Connected Electric Shared Mobility (ACES)
      • Feb 2020 - Present

  • A.T.E. Group
    • India
    • Machinery Manufacturing
    • 300 - 400 Employee
    • Management Intern - Marketing
      • Aug 2019 - Oct 2019

    • Management Intern - HR
      • Nov 2018 - Jan 2019

  • Digital Impact Square, A TCS Foundation Initiative
    • India
    • Non-profit Organizations
    • 1 - 100 Employee
    • Innovator
      • 2017 - 2018

  • UMS Tech Labs
    • India
    • Software Development
    • 1 - 100 Employee
    • Customer Success Engineer
      • 2015 - 2016

      - Worked as a point of contact for customers with queries, feedback, requests, complaints, etc. Ensured timely and professional response to all requests, queries, and complaints received.- Provided help and advice to customers using organizations product and services. Communicate courteously with customers.- Learn about organizations products and services and kept up to date knowledge of the same.- A follow-up to ensure appropriate actions were taken to complete customers’ requests.- Kept records of customer interactions and transactions, details of inquiries, complaints, comments, as well as, actions taken.- Refer unresolved customer grievances or special requests to designated departments for further analysis.

Education

  • Indo-German Training Centre
    Post Graduate Program in Business Administration
    2018 - 2020
  • University of Pune
    Bachelor of Engineering (B.E.), Information Technology
    2012 - 2015
  • K. K. Wagh Womens' Polytechnic
    Diploma, Computer Technology
    2009 - 2012
  • St. Philomena Convent High School
    High School, First Class with distinction
    -

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