Experience

The Legislature of the Virgin Islands

• Virgin Islands, U.S.
• Government Administration
• 1 - 100 Employee

• Chief Of Staff

  • Jan 2021 - Present

  Protects the interest of the Senator. Assists the Senator to translate his vision and philosophy into goals and objectives. Collaborates with the Senator on all strategic planning, policy development, and problem resolutions. Represents the Senator at private and public functions as well as governmental business, community events etc. Interview prospective employees and make recommendations on hiring, as well as make promotional recommendations and staff salary negotiations. Overall supervision of senatorial staff as well as interns, contractors, and vendors. Manage the flow and informational content disseminating from the Senator’s office. Assigns staff general tasks, including but not limited to, meetings, written assignments, constituents’ services, special events, fundraising initiatives, etc. Train staff on constituent assistance, management, and customer service while bridging any communication gaps with governmental agencies, departments, and authorities. Oversight of senatorial budget, payroll management, and all relevant paperwork requiring the senator’s signature. Oversee the coordination of travel arrangements, and scheduling of various legislative meetings and hearings with other elected officials, constituents, agency and department heads, as well as key community leaders. Oversight, creation, and maintenance of district wide and special mailers, brochures, newsletters, and mailing lists. Negotiate discussions on the Senator’s behalf with the assembly and the governor’s office with respect to Senator’s legislation. Show less



Emerald Beach Resort

• United States
• Hospitality

• Sales Manager

  • Feb 2018 - Jan 2021

  • Responsible for preparing for all resort event documentation and coordination with property departments and clients to ensure consistent, high level service throughout pre-event, event, and post event phases. • Work with the restaurant to create event menus and recipes in accordance with client requests/needs. • Attend to all event inquiries, implement accommodation packages & markups to create department revenue stream, while integrating current trends, designs and venue upgrades. • Deliver excellent customer service to all customers and train and empower employees to do the same and well as diffuse any issues that may arise, promptly and empathetically. • Observe service behaviors of employees and provide feedback to individuals to improve service performance and promote a positive work environment. • Ensures billing accuracy while managing event employee payouts. Show less



ARAUCO - North America

• United States
• Manufacturing
• 400 - 500 Employee

• Port Operations Coordinator

  • Feb 2015 - Jul 2017

  • Manage the movement of product/material into the US throughout 4 states/7 warehouses from South America in accordance with organizational policies and procedures and comply with relevant state/country laws and processes. • Monitor the arrival of inventory until the delivery to the customer. • Communicate with warehouses daily to manage the retrieval, stripping, documenting, and storing of Arauco materials. • Serve as a liaison between customers, the warehouses, and the sales department to ensure the highest level of customer service and shipping quality. • Improved the relationships with warehouse personnel and the overall operations and productivity throughout the Southeast/Gulf warehouses. • Track and update the Masterboard daily with vessel arrival and unloading details. • Create reports using the Masterboard and CORE TMS to help the warehouses better forecast incoming inventory, highlight the importance of customer requested delivery dates, and relate inbound, outbound delivery numbers. • Monitor OS&Ds from each location and transfer over 500 containers of materials into stock within SAP monthly. • Request and monitor for BOLs from warehouses to close open orders for billing. • Perform reconciles of inventory between AWP system and the warehouse to maintain effective inventory management. • Conduct on site inventory counts and account acclimation training to warehouse personnel to ensure that expectations are met with a detailed written report preceding each visit. • 400+ daily email correspondence management. Show less



The Dolben Company, Inc.

• United States
• Real Estate
• 100 - 200 Employee

• Leasing Consultant

  • Nov 2012 - Aug 2014

  • Oversaw the operations of a 202-unit community and its residents near military base. • Strategically targeted and surpassed leasing expectations, maintaining an occupancy rate of 94% and above. • Assumed leasing and management responsibilities weekly in the absence of the property manager. • Propelled marketing ideas and resident retention. • Qualified prospects based on their residential needs and criteria and conducted residential tours of apartments, the community, and highlighted amenities. • Completed lease signings, renewals, and collections reporting and filing. • Supervised and conducted background and credit checks, carefully maintaining confidentiality. • Updated MRI, Rent Grow, YARDI, and Leasing Desk with appropriate client information. • Initiated working relationships with vendors, sister properties and surrounding communities. • Maintained a competitive edge by bench marketing, training, and demonstrating genuine care for client's needs and well-being. Show less



Givens Transportation, Inc.

• Truck Transportation
• 1 - 100 Employee

• Logistics TMS Coordinator

  • 2012 - 2014

  • Logistics coordinator for a 3PL transportation management and warehousing company. • Managed the daily parcel, LTL, TL, air, and ocean transportation needs of the company's largest multi-million-dollar customer. • Responsible for carrier selection and negotiating rates to meet capacity and service requirements while managing costs. • Analyzed transportation spending trends to determine opportunities for improvement and implemented procedures to accomplish transformational change in cost and delivery performance for the business. • Followed up with clients and vendors regarding appointments, deliveries, and billing. • Executed thousands of orders daily from 5 warehouses throughout the US and Canada for hundreds of customers while interacting with warehouse operatives, carriers, and customers. • Mastered and implemented hundreds of customer requirements and criteria. • Coordinated shipments through TMS and manually designated carrier, rate, and consolidations. • Utilized excellent communication and conflict resolution skills to resolve issues between customers, carriers, warehouse operatives and our internal team to form relationships and boost teamwork. Show less



Emerald Beach Resort

• US Virgin Islands

• Wedding Coordinator and Events Manager

  • Jul 2009 - May 2011

  • Launched and managed weddings and events department for international beach-side resort increasing bookings from 3 to over 100 in less than a 2-year period. • Researched and analyzed market and competition. • Lead the implementation of new marketing strategies, increasing web and advertising exposure, while developing the department’s logo and website content and designs, resulting in increased clientele, profits, bookings, and community awareness. • Budgeted department spending, profits, markups, and income and generated weekly reports. • Liaised to initiate and maintain vendors and business relationships within the community, negotiating service prices resulting in increased profits and amicable lasting relationships. • Managed the accounts, travel arrangements and accommodations for clients and tourists traveling to the resort. • Provided exemplary client services by qualifying clients, receiving payments, managing accounts, booking group accommodations and events, using hands-on event management, check-ins /outs, confirming vendor services, and discerningly handled client problems. • Intervened to train staff on customer service, interpersonal communication, customer conflict resolutions, and resort promoting, while encouraging teamwork and rebuilding the tainted reputation of the resort. Show less