Research Consultant

• Mar 2023 - Present

1. Work in a client-focused team, and follow best practices while working with CALD communities and Aboriginal and Torres Strait Islander people. 2. Respond to research requests, and design culturally appropriate research methodologies. 3. Manage fieldwork, develop research tools, conduct qualitative research, and brief bilingual and Indigenous partners. 4. Analyze qualitative data, provide strategic insights, and present findings in written reports and verbal presentations. 1. Work in a client-focused team, and follow best practices while working with CALD communities and Aboriginal and Torres Strait Islander people. 2. Respond to research requests, and design culturally appropriate research methodologies. 3. Manage fieldwork, develop research tools, conduct qualitative research, and brief bilingual and Indigenous partners. 4. Analyze qualitative data, provide strategic insights, and present findings in written reports and verbal presentations.

Outreach Support Associate

• Apr 2022 - Mar 2023

1. Contribute research, ideas, and feedback to develop wellbeing-focused programs for the company. 2. Meet client & community needs by collaborating with support partners. 3. Help clients & communities function independently & participate in programs by providing suitable support. 4. Produce engaging content, track and analyze feedback from different platforms (audio, video, print, email). 5. Organise contacts in Zoho and MS Dynamics CRM. Keep up-to-date and regularly manage client, prospect, and vendor lists. 6. Use Zoho to distribute newsletters and marketing materials efficiently. 7. Use MS Office to make documents, presentations, and info sheets for sharing with clients and the community. Show less

Fundraiser

• Mar 2022 - Mar 2023

1. Collecting donations and funds on behalf of the United Nations High Commissioner for Refugees (UNHCR). 2. Assessing and engaging with prospective donors in different locations around Sydney. 3. Creating compelling narratives around the work of not-for-profit organizations and connecting prospective donors to the cause. 4. Collecting monthly pledges from donors adhering to all PFRA regulations. 5. Performing at and exceeding minimum KPI requirements relating to short-term and long-term acquisition targets. Show less

Program Coordinator

• Apr 2022 - Dec 2022

1. Conducted research on the issues affecting young people and the importance of health and well-being in mitigating those issues. 2. Coordinated with stakeholders to successfully implement the ‘Yimi Yoga’ for public school kids’ pilot program at the Ryde Secondary College. 3. Worked with young people and encouraged youth participation using youth-led approaches. 4. Collaborated with various stakeholders including service providers, community groups as well as government agencies to plan and deliver effective programs accordingly. 5. Used strong communication and customer service skills to gain cooperation from different stakeholders to achieve organizational objectives. Show less

IT Hardware Associate

• Sep 2021 - Mar 2022

1. Install hardware efficiently at client sites with multiple locations and units (up to 500) within a deadline. 2. Collaborate with the client facilities team to plan and coordinate access, installations, and relocations for smooth customer service. 3. Managed teams of 15-20 people multiple times, delegated work based on project needs, and handled competing tasks effectively. 4. Addressed client complaints and provided successful resolutions when needed. 1. Install hardware efficiently at client sites with multiple locations and units (up to 500) within a deadline. 2. Collaborate with the client facilities team to plan and coordinate access, installations, and relocations for smooth customer service. 3. Managed teams of 15-20 people multiple times, delegated work based on project needs, and handled competing tasks effectively. 4. Addressed client complaints and provided successful resolutions when needed.

Crew Member

• May 2021 - Dec 2021

Store Attendant

• Dec 2020 - Jul 2021

1. Food preparation to recipes ensuring no or minimal wastage and giveaways. 2. Serving customers - Taking orders over the phone and across the counter and handling payments. 3. Handling customer feedback and complaints 1. Food preparation to recipes ensuring no or minimal wastage and giveaways. 2. Serving customers - Taking orders over the phone and across the counter and handling payments. 3. Handling customer feedback and complaints

Sales Representative

• May 2020 - Dec 2020

1. Conducted in-person cold-call visits to cafes and restaurants in Sydney. 2. Engaged potential customers, identified their requirements, and marketed wholesale food and packaging products essential for cafes and restaurants. 3. Nurture relationships with both new and existing customers to cultivate loyalty. 4. Documented warehouse inventory and customer orders using MS Excel. 1. Conducted in-person cold-call visits to cafes and restaurants in Sydney. 2. Engaged potential customers, identified their requirements, and marketed wholesale food and packaging products essential for cafes and restaurants. 3. Nurture relationships with both new and existing customers to cultivate loyalty. 4. Documented warehouse inventory and customer orders using MS Excel.

Team Manager

• Oct 2017 - Feb 2018

1. Managed a team of 50 players consisting of varied age groups. 2. Coordinated player logistics during games, scrimmages and practices. 3. Distributed and briefed code of conduct to players, families and staff. 4. Organized players' equipment and training equipment prior to games and practices. 5. Interacted with as well as fostered relations with multiple companies for sponsorship and fundraising purposes. 1. Managed a team of 50 players consisting of varied age groups. 2. Coordinated player logistics during games, scrimmages and practices. 3. Distributed and briefed code of conduct to players, families and staff. 4. Organized players' equipment and training equipment prior to games and practices. 5. Interacted with as well as fostered relations with multiple companies for sponsorship and fundraising purposes.