Experience

TIME dotCom Berhad

• Malaysia
• Telecommunications
• 700 & Above Employee

• HSBA Wholesale Account Manager

  • Sep 2022 - Present

  1. Positively represent and promote TIME, and products and services to new/existing clients. 2. Handles relationship management activities with new and existing client (Digi, Umobile and Maxis) and provide excellent solution. 3. Build strong relationships and foster cross-functional collaborations (e.g. work closely with Product team during the establishment of new business as well as changes request to existing arrangement). 4. Identify needs and demand trends, and develop market intelligence to aid product and service innovation. 5. Meeting shared sales target and revenue goals on accounts assigned. 6. Keeping management informed of the status of the assigned accounts, problems, plans and meetings, as well as involving Management personnel at key times. Show less



Maxis

• Malaysia
• Telecommunications
• 700 & Above Employee

• HSBA Homepass Partnership Management (Fibre)

  • Aug 2021 - Sep 2022

  - Managing overall partnership homepass from TM, ALLO, Sacofa and Celcom Timur Sabah (CTS)- Responsibility to manage with service provider partnership regarding upcoming new fibre homepass area.- Share the new fibre homepasses to big data team.- Ensure all the address hompasses updated in system as a references to frontliner.- Provide penetration data area to sales team to manage sales on the area

• Go To Market & Partnership and Process Design (HSBA/HSBB)

  • Apr 2018 - Aug 2021

  - Manage overall process development and refinement for service assurance- own build and TM HSBA or any other ISP (Sacofa, ALLO & CTS), including Astro IPTV, by understanding internal and external demand factors. Process design team is involved from the onset of a product concept right up to execution on the ground.- Manage second level operational escalations to Telekom Malaysia(TM) or any other ISP(Sacofa, ALLO & CTS) on any order fulfilment and service assurance issues related to installation slots, demand list (coverage) and ensure proper solutions is given to meet customer’s expectation and the agreed KPI.- Key touch points for any second level operational escalations and communications from Astro on IPTV order fulfilment issues and provide solutions, to ensure the service is fulfilled timely as per Operational and Maintenance agreement.- Establish and manage communication to front liners and work closely with Channel Marketing Support for updates on new processes and system enhancement- Produce compelling and easy to understand internally facing content including process training, FAQs, guides, and cheat sheets.- Evaluate, measure, and report on strategic effectiveness of a new system or processes.- Identify and plans system and process requirement s before any new services/products launch into the market to allow system automation and reduce manual intervention. This includes facilitating user testing and acceptance activities of a customer affected systems and processes.- Conduct Training to internal and external (Master Trainer) Show less

• HSBA Fibre Order Management

  • Dec 2014 - Mar 2018

  - Process new application/submission from Center or Dealer and manage the customer application (Outbound calls)- Responsibility to manage cases assigned daily within SLA whether to dispatch, close or follow up internally or externally, Managing inbound calls from internal & external customers.- Responsibility to manage dealer/distributor orders on a daily basis.- Analyzing & reporting team performance on daily / weekly & monthly basis.- Provide cross-functional support as and when needed. - Liaise with Telekom Malaysia ( TM HSBA ) regarding internal issues.- Conduct training to Dealer and Maxis Center and explain the related product Home Fibre Internet. Show less



AsalJuru Construction Sdn Bhd

• Kuching, Sarawak, Malaysia

• Site Administrator - Internship

  • Jun 2014 - Sep 2014

  1. Assisting the project managers, project engineers and other managing team for successful execution of construction project. 2. Keping ethe related documents organized and make sure they are available at the time of meeating. 3. Developing RFI's, Mom, propostal standards etc. 4. Developing interpersonal skills to coordinate with architect, consultants, contractors etc. 5. Knowledge of MS office, Cost Estimate, planning and scheduling adds advantage. 1. Assisting the project managers, project engineers and other managing team for successful execution of construction project. 2. Keping ethe related documents organized and make sure they are available at the time of meeating. 3. Developing RFI's, Mom, propostal standards etc. 4. Developing interpersonal skills to coordinate with architect, consultants, contractors etc. 5. Knowledge of MS office, Cost Estimate, planning and scheduling adds advantage.



FlyFirefly Sdn Bhd

• Malaysia
• Airlines and Aviation
• 100 - 200 Employee

• Cabin Crew

  • Nov 2010 - Nov 2011

  Operating Flight ATR and Boeing 737-400 1. Provides excellent service to passengers while ensuring their comfort and safety. 2. Understand the duties of your assigned position during flight and act your best 3. Ensure the satisfaction of passengers by answering questions and offering them assistance 4. Check cabin before take-off to ensure compliance to safety regulations 5. Welcome travelers on board and help them to their seats when necessary 6. Serve food and beverages and sell products 7. Give the “safety” presentation in a well-prepared manner 8. Monitor the cabin frequently for the entire duration of the flight 9. Adhere to established regulations and procedures 10. Remain calm and offer assistance to passengers in the event of an emergency 11. Give particular attention to passengers with special needs (children, disabled, elders etc) 12. Prepare accurate reports concerning any significant issues or happenings Show less