Cyber Engineer

• Apr 2022 - Present

System Engineer

• Jul 2021 - Apr 2022

•Provide technical support to all system users •Accurately maintain detailed help desk records •Investigate, diagnose, and resolve user related connectivity issues, including remote user support. •Investigate, diagnose and resolve personal computer, server, storage, software and network related technical problems. •Understand and support operation of various company servers. •Maintain documentation on all I.T. activities and procedures. •Accurately maintain and audit hardware inventory & individual personal computer records. •Provide new employee I.T. orientation training and provide staff training of standard applications utilized in-house. •Administer and monitor anti-spam and anti-virus software and ensure resolution. •Administer issuance of equipment to new staff. Set-up new/ refurbished personal computers based on pre-defined specifications. Create guides when necessary to ensure consistent installations. •Install necessary software patches, updates, and fixes on user personal computers and servers. Administer Active Directory and Office 365 users and licensing. (repeated) •System Management •Assist with backups such as switching out hard drive media and evaluating the previous night backups for successes/failures. Show less

IT Support Engineer

• Dec 2019 - Jul 2021

• Support the project team in deployment, installation, and configuration of workstations, applications, and related peripheral devices for the Immigration Automated Clearance System. • Collaborate and manage Level 1 Support Engineer in ensuring work completed according to the timeline. • Provide findings and timely status update to the Project Manager / Operation Manager. • Perform daily health checks and inventory checks on the system. • Support the project team in deployment, installation, and configuration of workstations, applications, and related peripheral devices for the Immigration Automated Clearance System. • Collaborate and manage Level 1 Support Engineer in ensuring work completed according to the timeline. • Provide findings and timely status update to the Project Manager / Operation Manager. • Perform daily health checks and inventory checks on the system.

Application Developer

• Apr 2019 - Oct 2019

Tech Stack: JavaScript, ReactJS, Redux, Postgres - Develop and maintain consumer-facing products for client in banking domain. - Develop WebStudio Component. - Develop Micro Front End Component. - Implement Test Driven Development and Integration. Tech Stack: JavaScript, ReactJS, Redux, Postgres - Develop and maintain consumer-facing products for client in banking domain. - Develop WebStudio Component. - Develop Micro Front End Component. - Implement Test Driven Development and Integration.

Associate Team Leader - Customer Service Engineer

• Mar 2017 - Nov 2018

Skills Developed: People Management, Technical Advisor - Lead a team of Service Engineers.- Assist District Manager on performance tracking, escalations on technical issues.- Assist Service Engineer on escalation tasks, advise and nurture good practices among peers.

Customer Service Engineer

• Mar 2014 - Mar 2017

Skills Developed:Network & Infrastructure, Troubleshooting, Communication & Negotiation skills- Troubleshoot Multi Function Device Printer and Software issues.- Troubleshoot customer’s PC / Laptop, Network devices and Infrastructure.- Perform PM/UM on Multi Function Device printer and Plotter printer.- Work with third party vendor to resolve customer's issue.- Assist Team Leader on escalation issues.