Experience

SRG Asia Pacific

• Malaysia
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Customer Service Specialist

  • Nov 2019 - Present

  • Work closely with customer service to ensure all the assigned network issues have been resolved and proper customer service has been delivered. • Liaise with foreign and local customers for complicated inquiries that are solved by CRM systems and educate them about the product. • Organized customer information and account data for company planning and customer service purposes. • Managed route schedules to maximize time and fuel efficiency. • Work with the network management team, team members and team leaders to ensure all the tasks are accomplished. • Prepared daily progress reports and Created an excel spreadsheet to track customer data, and perform an intense reconciliation process to resolve customer complaints, and complete call logs and create reports for the management. • Research, identify and resolve customer complaints using applicable software. Show less



Rhine River Sdn Bhd

• Malaysia
• Food and Beverage Services
• 1 - 100 Employee

• Industrial Training

  • May 2019 - Aug 2019

  • Monitoring daily communications and answering any queries. • Preparing statutory accounts. • Ensuring payments, amounts and records are correct. • Working with spreadsheets, sales and purchase ledgers and journals. • Recording and filing cash transactions. • Controlling credit and chasing debt. • Invoice processing and filing. • Processing expense requests for the accountant to approve. • Bank reconciliation. • Liaising with third party providers, clients and suppliers. • Updating and maintaining procedural documentation. Show less



Warner’s Group

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Restaurant Supervisor

  • Mar 2016 - Apr 2019

  • Recruiting, training and supervising staff and Producing staff rotas • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines • Overseeing stock levels and ordering supplies • Handling customer enquirers, complaints and Problem solving • Taking reservations and Greeting and advising customers • Preparing and presenting staffing/sales reports, keeping statistical and financial records • Assessing and improving profitability, Handling administration and paperwork • Liaising with customers, employees, suppliers, licensing authorities and sales representatives Show less