Experience

Impetus Consulting Group

• Australia
• Business Consulting and Services
• 1 - 100 Employee

• Associate Manager

  • Jul 2021 - Present

  - Collaborated in a team environment to analyse and research strategies to build creative practical and business solutions that helped NFPs/NGOs achieve their organisation mission/goal. - Utilised issue tree ideation skills and structured problem solving, human-centred design approach, creative storytelling using data and slide deck development across 12-week project timelines. - Collaborated in a team environment to analyse and research strategies to build creative practical and business solutions that helped NFPs/NGOs achieve their organisation mission/goal. - Utilised issue tree ideation skills and structured problem solving, human-centred design approach, creative storytelling using data and slide deck development across 12-week project timelines.



Urbis

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Property Economics and Research Intern

  • Feb 2022 - Present

  - Creating and applying various economic models to provide policy, strategy, investment and property decisions for an array of clients - Help consult on various organisational strategies for firms to optimise their operations - Utilising a variety of data-driven platforms for research and analysis - Providing consulting advise on government policy used to help shape smarter and healthier communities - Formulating written market outlook and data analysis reports that provide economic insight into the property industry Show less



NAB

• Australia
• Banking
• 700 & Above Employee

• Fraud Assist Advisor

  • May 2019 - Feb 2022

  Worked as a Fraud Assist Advisor at NAB Docklands. Responsibilities included: - Acting as a point of contact for inbound and outbound customer queries, assisting them with a strong understanding of financial crime - Responsible for investigation of fraudulent transactions and profiles, requiring strong critical thinking to meet deliverables efficiently - Exposure to a team environment, providing opportunities to work with colleagues from different backgrounds with different skillsets Key Skills acquired: - Advanced customer service skills - Autonomous time management - Dispute Resolution - Advanced Analytical & Problem Solving - Proficiency in banking systems Show less



Latitude Financial Services

• Australia
• Financial Services
• 700 & Above Employee

• Collections Officer

  • Mar 2018 - Sep 2018

  Worked as a Collections Officer for Latitude Financial Services Docklands. Responsibilities included: - Liasing with customers regarding outstanding payments and queries - Forging relationships with new customers to ensure that future communications are seamless, taking care to consider customers undergoing financial hardships and altering the customer service approach to fit their needs - Working autonomously and independently with various computer systems, to provide an effortless and exceptional experience for clients - Tasked with meeting Key Performance Indicators and ensuring to surpass them on a weekly basis Key Skills acquired: - Foundations in customer service - Had exposure in a team-based environment, allowing for the opportunity to work with colleagues from different backgrounds - Thorough understanding of Latitude system requiring initiative to be taken to understand all concepts thoroughly Show less