Experience

Quantum Lifecycle Partners

• Canada
• IT Services and IT Consulting
• 100 - 200 Employee

• Logistics Coordinator

  • Feb 2020 - Present

  • Oversee and manage customer accounts while serving as the primary point of contact. • Collaborate with Quantum team members as needed to ensure swift and accurate responses to customer inquiries, aiming to maintain high customer satisfaction. • Coordinate freight dispatch operations, including contacting carrier representatives to plan and provide shipping and delivery instructions. • Efficiently manage and coordinate third party carriers, customers, and Quantum Operations. • Proactively identify and communicate any customer dissatisfaction or potential quality concerns internally. • Perform account setup tasks within the company's systems, ensuring accuracy and completeness of information. • Assist in the preparation of customer quotes as required and Generate reports related to customer volume and environmental data. • Complete various documentation tasks, including pick lists, bills of lading, custom invoices, and shipping orders. • Assist in organizing and scheduling collection events, special programs, and other initiatives as needed. • Facilitate the seamless flow of materials from their source to delivery, utilizing our fleet trucks and collaborating with third-party carriers as necessary. • Prepare all necessary customs paperwork for cross-border shipments. Interface with the Canada Border Services Agency (CBSA) to ensure compliance with cross-border regulations and facilitate smooth cross-border operations. • Take charge of the preparation of documentation for shipping Dangerous Goods, ensuring adherence to safety and regulatory standards Show less



AMJ Campbell

• Canada
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Dispatcher

  • Mar 2019 - Feb 2020

  • Coordinate & book local, long distance, USA & international moves. • Book all the moves as per client’s flexibility. • Prepare all the pack/load/delivery & unpack paperwork before & after the move respectively. • Maintains inventory of vaults & containers coming into the warehouse. • Collect payments after the move completes. • Provides excellent customer service by helping the customer in resolving their queries. • Assign drivers with their daily jobs. • Schedule the moves of drivers & packers daily. • Maintain the daily driver’s log book & time sheets. • Enter inventory schedules for the following month into the system, monitor progress, and contact clients for pick up & delivery. • Maintain all the stock /inventory in & out report for clients like Urban Barn, Article, Costco Sealy, L’clair Decor, Serta & Rainbow Rex air. • Assist in analyzing inventory needs based on sales trends and inventory levels. • Issues purchase order for labour & trucks & maintain records for same Show less



MTE Logistix

• Canada
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Dispatch Coordinator

  • May 2017 - Mar 2019

  Coordinates and Books Inbound and Outbound Transportation & Completes Daily Appointments logs. • Greets interacts and directs Drivers to Assigned Dock Door & Communicates New Pick up /Delivery with Warehouse, Received & Reviews All Packaging slips/way bills. • Accepts Pick Tickets/Bill of Lading, Sortes & prioritizes for warehouse Staff and Communicates Rush Orders. • Receives & Reviewes All packaging Slips/Waybill. • Provides information By Answering Questions. • Maintains operations by Following Policies & Procedures; Report need Changes. • Prepares Reports by Collecting, Analyzing & Summarizing Information. • Maintain work Flow by Sorting & Delivering Information. • Contributes to Team Effort By Accomplishing Related Results As Needed. Show less



DHL EXPRESS

• NETWORK CONTROL AGENT (LOGISTICS COORDINATOR)

  • Jun 2013 - Feb 2017

  • Close coordination with Network on resolving Import customs detained shipments in Delhi port.• Scanning & Reweighing of shipments at gateway.• Tracking & tracing through GEMA (Internal Software).• Follow up on Excess /Short Landed goods with DHL network globally.• Initiated, planned executed, controlled, and closed the internal project work of a team to achieve specific goals and met specific success criteria. • Investigated and resolved customer inquiries and complaints in an empathetic manner.• Met all customer call guidelines including service levels, handle time and productivity. Show less

• Quality Control

  • Jun 2011 - May 2013

  • Pro-Active system monitoring of smooth DHL load movements through Airport facility.• Activate Business Contingency in case of any service delays.• Making sure the customers are satisfied with their packages.• Managed work flow to exceed quality service goals.• Facilitated inter-departmental communication to effectively provide customer support.• Maintained accurate records of past due customer account activity.• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.• Resolved associate, tool and service delivery issues revealed by statistical reports.Maintained up-to-date knowledge of product and service changes. Show less