Experience

BBDS Consulting

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Co-Founder

  • Apr 2016 - Present

  Sales consulting for IT industry: building sales departments from scratch, strategy planning, lead generation, full cycle couching to existent and new employees. The company currently provides services worldwide, both locally and remotely. Sales consulting for IT industry: building sales departments from scratch, strategy planning, lead generation, full cycle couching to existent and new employees. The company currently provides services worldwide, both locally and remotely.



Manzanares IT

• COO, VP of Sales, Customer Service & Business Development

  • May 2015 - Mar 2016

  • Managed daily/weekly operations of both company's offices in Madrid and Krakow• Worked with CEO and directors on annual and quarterly strategic planning• Managed hiring and interviewing processes along with relevant team members• Being involved into financial decision-making • Created sales and customer service departments from scratch• Established a clear role for the newly created teams• Identified the skills and knowledge that the staff would require• Set measurable standards and KPI for the further work of the departments• Full-cycle project management up to successful delivery• Collaborated with technical teams within daily tasks and objectives of the projects• Ensured quality of the process and deliverables



VoIP Soft Co.

• Head of Sales

  • Jun 2013 - Apr 2015

  • Conducted full-line selling of multiple products and services to achieve revenue and profitability goals.• Understood, developed, and delivered voice and data networking systems/solutions to customers’ business, information, technical, and educational needs.• Assisted clients with the product knowledge, enrollment process and identified business needs.• Up-sold existing clients to more robust packages.• Responded to and followed up sales enquiries by the ticket system, live chat, email and phone.• Performed technical project tasks as in defining customer requirements, identifying solutions, liaise between customers, sales and engineering.



PARTS iD Inc

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Manager

  • Mar 2010 - May 2013

  • maintained ongoing communications with customers on all levels.• seek new business opportunities in every day customer interactions.• dedicated to meeting the expectations and requirements of internal and external customers to establish long-term business relationships.• monitored the production schedule to determine the status of the orders and notified clients of any opportunities for improvement or delays in shipment on a timely basis.• determined new ways to resolve complex customer service problems.• used logic and methods to solve difficult problems with effective solutions, looked beyond the obvious to find the answers.• orchestrated multiple activities at once to accomplish a goal.



TemplateMonster.com

• United States
• Design Services
• 100 - 200 Employee

• Head of Sales and Business Development

  • Oct 2008 - Feb 2010

  • responsible for all sales operations, partnership and affiliate programs on the following projects of the company: TemplateMonster.com, MyTemplateStorage.com, eTurnKeys.com, Site2You.com• developed a situation analysis of the company, including its strength, weakness, opportunities and threats to assist in the development of a strategic plan for the future of the business.• built trusting relationships with the leading companies in related spheres of the industry.• increased the global partner network by 30%.• analyzed competitive product offerings in terms of features and benefits as well as price points.• systematic knowledge in the services related to sales, account attainment, and administration.• reactivated accounts that have been kept as dormant and implemented improvement in sales techniques.• led by example through mentoring and developing team members by having a clear understanding of various sales cultures, sales cycles, forecasting trends, business models and company policy and procedures.



Blue Genesis / Hostopia / Deluxe

• Head of Sales Department

  • Sep 2005 - Oct 2008

  • knowledge of shared, dedicated and collocated hosting infrastructures.• managed the sales team through use of effective coaching to ensure the team consistently meets and exceeds established targets.• guided day-to-day operations of sales reps by raising the bar to improve quality and quantity of all sales to a superior level.• experience in the areas of sales, customer service, sales management.• applied proactive phone sales methods to get success with the potential customers.• applied proven sales techniques consistently. Repeatedly exceeded quotas by 50%.• conducted extensive market research to see what services and information companies were in need of.• top telemarketer in generating new customers by creatively reaching and convincing corporate decision makers.



Sandora / PepsiCo

• Chief Interpreter/Translator

  • Jan 2003 - Jun 2005

  • carried on negotiations with the representatives of foreign companies.• provided business correspondence with foreign partners.• made translations of contracts, specifications, hygiene/health certificates, interactive presentations, magazines, books and various legal documents.• developed plans on an ongoing 30-day basis for the quality department resulting in work efficiency increasing doubly.• accomplished monthly planning of work for individual departments, in particular for procurement department.• learned customers’ needs and analyzed their business processes. Identified money saving options and analyzed profit and loss statements.