Isaura Alvarez
Adult Referral Specialist at Lifespan- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Spanish Full professional proficiency
Topline Score
Bio
Credentials
-
Mental Health First Aid USA
National Council for Behavioral HealthAug, 2017- Sep, 2024 -
CPR and First Aid Certified
American Heart Association | American Stroke AssociationFeb, 2018- Sep, 2024 -
Certificate of Graduation
The Environmental Justice League of Rhode IslandAug, 2013- Sep, 2024 -
Certificate of Participation, Rhode Island State Association of SkillsUSA
SkillsUSAApr, 2012- Sep, 2024
Experience
-
Lifespan
-
United States
-
Biotechnology
-
1 - 100 Employee
-
Adult Referral Specialist
-
Mar 2022 - Present
- Monitor various referral work-queues, ensuring completeness and accuracy. Determine if referral is in need of additional clarification, evaluate the content matter to services requested - Return incomplete/non-compliant referrals based on triage guidelines to referring physician office indicating the reason for return - Consistently monitor clinic schedules of 40 therapist to ensure maximized scheduling and filling any available/open time-slot including those appointments cancelled and/or rescheduled - Respond to incoming telephone calls regarding pending referrals, driving evaluations, and specialty clinics including timely response to voicemail messages - Coordinate and provide support when scheduling all referral appointments established by practice protocols and specifically those that require prior authorization (i.e. workers compensation, insurance authorization) - Assist and provide guidance to Outpatient Service Representative to ensure proper documentation is made in referral record when entering all referral information into the electronic health record (EHR) for any referrals received including demographics, reason for referral and insurance/authorization information. - Document any and all communication with patients, referring providers and clinics in the EHR - Performing other duties as assigned including coverages in other departments and/or assisting with other positions
-
-
-
-
Outpatient Services Representative
-
Jul 2021 - Mar 2022
- Greet and welcome guests, vendors, and visitors in both English and Spanish in person and on the phone - Answer a high volume of phone calls, take down voicemails, and follow up accordingly with patients and physicians' offices - Upload incoming referrals, signed plans of care, records requests, physician notes, and after-visit summaries into patient charts daily - Schedule, reschedule, and verify appointments with current and potential new patients as well as complete the pre-registration process per hospital policies and procedures by using EPIC software - Assist providers with patient-related tasks by using the approved Lifespan format: In-Basket messaging, secure chats, and email - Documenting patient visits, faxing referral requests, initial evaluations, discharge summaries, and notes to the appropriate physician - Maintain and coordinate provider’s schedules by communicating arrivals, delays, reschedules, no shows and calling the wait list when there is a cancelation
-
-
-
Bierman ABA
-
United States
-
1 - 100 Employee
-
Behavior Technician
-
Mar 2021 - Jul 2021
- Responsible for implementing 1:1 Applied Behavior Analysis (ABA) therapy with children diagnosed with autism - Conduct ABA therapy programs built around a child’s unique personality, interests, and capabilities to facilitate a strong learning foundation and promote happiness and success in any environment - Teach skills such as language and communication, social and play, cooperation, daily living skills, and more to contribute to life-long developmental and educational outcomes - Responsible for implementing 1:1 Applied Behavior Analysis (ABA) therapy with children diagnosed with autism - Conduct ABA therapy programs built around a child’s unique personality, interests, and capabilities to facilitate a strong learning foundation and promote happiness and success in any environment - Teach skills such as language and communication, social and play, cooperation, daily living skills, and more to contribute to life-long developmental and educational outcomes
-
-
-
-
Patient Care Coordinator
-
May 2020 - Feb 2021
- Greet and direct patients, vendors and visitors in both English and Spanish - Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes - Ensure new patients complete appropriate paperwork as well as organizing and placing it in patients chart - Answer multiple line telephone system, obtaining demographic and insurance information from new patients - Collect co-payments from patients, clearly documenting transaction on a written receipt - Responsible for patient appointments and cancellations, and reviewing therapist schedules to effectively fill openings through the use of a medical records system, documenting pertinent conversations for future reference - Documenting patient visits, faxing initial evaluations, discharge summaries and notes to the appropriate physician - Interface with insurance companies to obtain authorization for workers compensation claims, tracking visits approved. Verify all private insurances and obtain benefits for physical therapy - Send out patient statements and written correspondence for outstanding patient balances - Initiate appropriate collection activity via past due notices, telephone, correspondence and collection agency efforts as per Performance Physical Therapy policy and procedures - Negotiate payment terms with customers in accordance with established guidelines to minimize collection agency potential
-
-
-
-
Exercise Specialist
-
Oct 2019 - Mar 2020
- Assist clinical staff with patient intervention following plan of care as directed by the PT or PTA. Level of assistance depends on aides competencies and payers guidelines. - Treatment may include; exercise instruction, manual therapy techniques, aquatic therapy, modalities, and education on posture, ergonomics, ADL’s and body mechanics - Document exercise on patient flow sheet - Communicate with physical therapist or assistant patients response to intervention - Communicates with potential referral sources to expand existing business and cultivate new business - Assist administrative staff as directed by clinic director
-
-
-
Miriam Hospital
-
United States
-
Hospitals and Health Care
-
200 - 300 Employee
-
Cardiac Rehab Intern
-
May 2019 - Aug 2019
• Attend educational classes along with patients such as nutrition, stress, meditation, eating out, cardiovascular system, and antibiotics • Take patients vitals such as rating of perceived exertion, heart rate, peripheral capillary oxygen saturation and blood pressures • Restock equipment patients and physicians use daily • Clean gym equipment as well as sterilize clinical instruments • Perform five-minute stretching sessions with cardiac rehab patients after their exercise class • Familiarize patients with the equipment and the facility as well as informing them of weight loss programs
-
-
-
-
Member Services Attendant
-
May 2018 - May 2019
• Provide exceptional customer service, while also enforce all facility rules and regulations • Register students, alumni, faculty and community members for memberships, courses, and programs • Knowledgable of all facility policies & procedures • Provide exceptional customer service, while also enforce all facility rules and regulations • Register students, alumni, faculty and community members for memberships, courses, and programs • Knowledgable of all facility policies & procedures
-
-
-
University of Rhode Island
-
Higher Education
-
700 & Above Employee
-
Resident Advisor
-
May 2016 - Jan 2018
As a Resident Advisor, my responsibilities include:- Being a representative of the University of Rhode Island as a student leader and mentor.- Community and team building. - Conflict resolution and enforcement of University policies Provide entertaining, friendly, and character building atmosphere. - Counsel and maintain awareness of residents within the building.- Serve as a resource to student residents.- Counsel residents as they adjustment to being away from home, to campus life, and community living while also developing a community environment among the floor residents. - Create, plan, advertise and implement educational, social, and recreational programs for the whole resident hall. - Participated in on-duty rotations with 9 other RAs, ensuring the safety, emotional well-being of 300 students. - Creating an inclusive environment for marginalized identities. - Managed various administrative duties including maintenance requests, incident reports, office management, room condition reports, furniture removals and room transfers.- Attended leadership conferences and regular staff development in-services. - Trained in crisis management (alcohol, mental health awareness, racism, sexual assault).- Counseled peers on personal, academic and career concerns.
-
-
Student Worker
-
Sep 2015 - May 2016
Responsible for cleaning all dishes, utensils, glasses, pots, pans and various other food preparation items. Loaded the equipment correctly. Responsible for cleaning, inspecting and performing maintenance of equipment properly. Responsible for operating dish washer.
-
-
-
-
Secretary
-
Sep 2016 - Sep 2017
Qualified secretary with varied administrative work experience and proven ability to handle and manage office environment. Possessing effective organizational skills in addition to willingness to work above and beyond the call of duty. Prepare and organize important paperwork and other materials as needed for meetings with clients. Proficient in spelling and grammar in both English and Spanish. Qualified secretary with varied administrative work experience and proven ability to handle and manage office environment. Possessing effective organizational skills in addition to willingness to work above and beyond the call of duty. Prepare and organize important paperwork and other materials as needed for meetings with clients. Proficient in spelling and grammar in both English and Spanish.
-
-
-
-
Food Server
-
Sep 2011 - May 2015
Various positions ranging from the back to the front of the restaurant, the host, sous chef, server, assistant, etc. Clean food preparation areas, cooking surfaces, and utensils. Provide food, typically at social events and in a professional capacity, working with classmates and culinary teacher. Various positions ranging from the back to the front of the restaurant, the host, sous chef, server, assistant, etc. Clean food preparation areas, cooking surfaces, and utensils. Provide food, typically at social events and in a professional capacity, working with classmates and culinary teacher.
-
-
Education
-
2015 - 2019
University of Rhode Island
Kinesiology, Cardiac Rehabilitation -
2011 - 2015
Providence Career and Technical Academy
High School Diploma, Cooking and Related Culinary Arts, General
Community
