Experience

Clinical Trial Media

• United States
• Advertising Services
• 100 - 200 Employee

• Operations Coordinator

  • Mar 2023 - Present



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Operations Specialist

  • Oct 2019 - Mar 2023

  • Identified, researched, and resolved all inventory variances via SAP which optimized the daily operating procedures by analyzing the daily metrics and statistics and understanding the root causes of said variances • Led communication work stream for inventory management with peers and leaders regarding the status of assigned inventory tasks and promoted an understanding and awareness of inventory performance among all staff which aided in a significant decrease in inventory variances • Provided accurate and prompt solutions to customers across different channels regarding issues ranging from technical difficulties to billing concerns by listening attentively and effectively probing through customers' concerns with genuine care and support which led to a 96% customer satisfaction rating for five consecutive quarters • Monitored, submitted, and resolved all IS&T tickets in a timely manner in order to guarantee the best customer service • Conducted regular audits of inventory cycle counts which ensured accuracy of products while actively guaranteeing each customer received service in a company standard of two minutes or less



UHSC Fenco Lab-Design

• Burlington, New Jersey

• Logistics Coordination Supervisor

  • Aug 2018 - Oct 2019

  • Managed the daily logistics and supply chain operating budget for all inbound and outbound shipments both domestic and international with internal and external employees by scheduling the arrival and departure of numerous transportation companies to our two-dock warehouse facility • Pioneered a more accurate and easily accessible filing system for our documents by shifting from paper files to an excel document which compiled all transactions and orders • Approved all invoices for parcel and freight inbound and outbound shipments • Acted as a liaison to clients to ensure their needs were met before, during, and after every purchase to guarantee the best customer service possible and strengthen relationships with our clients which led to a 100% retention rate • Established three new accounts with trucking companies which optimized the shipping process and cost • Supervised warehouse associates and ensured all products were prepared for departure in a timely manner according to company, state, and federal regulations and protocols



Rutgers University–New Brunswick

• United States
• Higher Education
• 700 & Above Employee

• IT Consultant

  • Apr 2016 - Dec 2017

  • Repairing non-functioning computers and handling troubleshooting problems from patrons • Repairing non-functioning computers and handling troubleshooting problems from patrons



Rutgers University

• United States
• Higher Education
• 700 & Above Employee

• Stadium Facilities Operations

  • Sep 2015 - Sep 2016

  • Maintained visual integrity and accounted for all food and beverages of the football stadium’s box office facilities • Responsible for monitoring and supporting sport teams and the marching band during practices • Ensured all entry and exit points were secure at all times • Maintained visual integrity and accounted for all food and beverages of the football stadium’s box office facilities • Responsible for monitoring and supporting sport teams and the marching band during practices • Ensured all entry and exit points were secure at all times