Experience

Hewson & Van Hellemont, P.C.

• United States
• Law Practice
• 1 - 100 Employee

• Legal Assistant

  • Oct 2022 - Present

  Oak Park, Michigan, United States



ROSE M. MARSH, P.A.

• United States

• Paralegal

  • Apr 2022 - Sep 2022

  Orlando, Florida, United States As a Paralegal at Rose M. Marsh, P.A., I was responsible for drafting correspondences with clients and attorneys, generating client invoices, and creating and filing a variety of court documents from templates and from scratch. I worked with the legal team at the firm to ensure that day to day operations remained organized and efficient while also ensuring that the entire team was able to accomplish their individual tasks successfully.



Dogtopia

• United States
• Pet Services
• 400 - 500 Employee

• Assistant Manager

  • Nov 2021 - Apr 2022

  Plymouth, Michigan, United States As Assistant Manager at Dogtopia, I worked with the Owners and General Manager to develop new processes to improve workflow efficiency and client satisfaction. My duties involved the development of various organizational documents and spreadsheets, one-on-one customer interactions to maintain personal and emotional connections, and oversight tasks such as scheduling, staffing changes, and employee performance and satisfaction reviews. I devoted my time and energy to addressing the needs of… Show more As Assistant Manager at Dogtopia, I worked with the Owners and General Manager to develop new processes to improve workflow efficiency and client satisfaction. My duties involved the development of various organizational documents and spreadsheets, one-on-one customer interactions to maintain personal and emotional connections, and oversight tasks such as scheduling, staffing changes, and employee performance and satisfaction reviews. I devoted my time and energy to addressing the needs of both clients and employees to ensure that our facility operated at the highest level of safety and cleanliness.

• Operations Supervisor

  • Nov 2020 - Nov 2021

  Plymouth, Michigan, United States As a Shift Lead and Canine Coach, I worked with my team members to ensure that our playrooms ran smoothly and every dog was cared for. I was responsible for leading team huddles, assigning personnel to tasks, and brainstorming ideas for the improvement of Dogtopia’s organizational workflow. I also corresponded with pet parents to meet their needs and answer their questions.



Flexible Plan Investments, Ltd.

• United States
• Financial Services
• 1 - 100 Employee

• Technical Writing Assistant

  • Sep 2019 - Jun 2020

  Bloomfield Hills, Michigan, United States As a Technical Writing Assistant, I worked directly with the CISO to document cybersecurity processes and policies. Additionally, I helped develop and edit a document which distilled the essence of NIST’s Cybersecurity Framework into a set of metrics and guidelines for use by small- to medium-sized financial services companies with minimal cybersecurity experience.

• Cybersecurity Intern

  • Jun 2019 - Sep 2019

  Bloomfield Township, Michigan, United States As a Cybersecurity Intern, I worked with the information technology team to handling of cybersecurity incidents and assist with problem resolution. This included scanning machines for threats, troubleshooting peripherals, diagnosing and repairing malfunctioning machines, and updating operating systems, drivers, and firmware. I excelled at quickly understanding and resolving problems with frustrated users in high pressure situations.



Hillsdale College

• Higher Education
• 700 & Above Employee

• Teacher's Apprentice

  • Jan 2020 - Mar 2020

  Hillsdale, Michigan, United States As a Teacher’s Apprentice, I observed teachers of various experience levels as they worked in the classroom with students. I also made careful notes of attributes and classroom procedures that were important to the teacher as he or she managed the classroom, and I also aided the teachers that I observed as needed.



Hillsdale College

• Higher Education
• 700 & Above Employee

• Arboretum Student Assistant

  • Sep 2018 - May 2019

  As an assistant in the Slayton Arboretum at Hillsdale College, my work consisted primarily of maintaining the grounds via raking, weeding, and pond skimming. I was also responsible for helping lead certain projects involving graphic design, such as the Poet-Tree Walk for Arbor Day.



N/A

• Property Management Assistant

  • May 2016 - Aug 2018

  Chenequa, WI My seasonal work with landscaping involved various activities including painting, mulching, gardening, and other yard maintenance. Much of the work that I did in landscaping allowed me to exercise independence and creative problem-solving.



Kroger

• United States
• Retail
• 700 & Above Employee

• Produce Clerk

  • Sep 2014 - Jun 2018

  Oconomowoc, WI As a produce clerk, I was responsible for the organization of the produce department both on the floor and in the backroom. This included stocking, breaking down loads, and nightly clean-up.