Business Technology Technician

• Feb 2016 - Present

- Monitor and respond to helpdesk tickets and issues.- Install, update, and manage LAN and Server hardware.- Update and maintain accurate records of IT equipment in use and deployed.- Leads in Facility Project updates for IT infrastructure, including planning and installing new cable wiring throughout existing buildings.- Provides technical support to facility workers, and off-site contractors in security systems, and water reading systems.- Manage local network systems, onboarding new employees, delegate permissions, maintain user accounts and requests. Show less

Customer Service Representative

• Jun 2015 - Feb 2016

- Coordinate shipments including obtaining freight quotes and scheduling carriers, create shipping labels and bill of ladings, compile and distribute Certificates of Analysis (COA).- Coordinate shipments of product samples and maintain sample stock inventory.- Processed customer orders, sample requests, and invoices in an efficient, accurate, and timely manner and within established deadlines and guidelines.- Process export customer orders including arranging shipments and completing export shipping documents.- Maintained a fundamental knowledge of Gusmer Enterprises' product lines, providingcustomers with up-to-date and accurate information. Show less

Administrative Assistant

• Nov 2014 - Jun 2015

- Completed administrative tasks as requested by various departments in a timely and organized manner.- Completed project support tasks as requested by various departments in a timely and organized manner including helping with new projects when resources are needed.-Assisted Human Resources in onboarding new employees.-Demonstrated proficient customer relationship management skills.

Oak Room Operator

• Jul 2011 - Nov 2014