Experience

First Choice

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Program Coordinator

  • Sep 2022 - Present



Nik's Kitchen + Bar

• Austin, Texas, United States

• Restaurant Manager

  • Mar 2020 - Aug 2022

  • Managed a team of 12 cross-functional employees in a fast-paced environment, delegating and guiding staff to delight all customers and surpass commercial goals. • Evaluated employees’ performance in both front and back of house to ensure compliance with company policies, regulations, and food safety guidelines. • Measured finances, controlled operational costs, and cut product waste. • Screened, recruited, and trained employees, as well as implemented employee process. • Managed a team of 12 cross-functional employees in a fast-paced environment, delegating and guiding staff to delight all customers and surpass commercial goals. • Evaluated employees’ performance in both front and back of house to ensure compliance with company policies, regulations, and food safety guidelines. • Measured finances, controlled operational costs, and cut product waste. • Screened, recruited, and trained employees, as well as implemented employee process.



Tio Loco Tex-Mex

• Restaurant Manager

  • May 2018 - Mar 2020

  • Created hiring plans, led interview processes, and onboarded new hires.• Handled all ordering and stocking for all supplies needed.• Waited tables, bartended, and cooked during restaurants’ peak hours.• Supervised 18 staff members’ performance and educated crew on safety policies.

• Server & Bartender

  • Feb 2018 - May 2018

  • Effectively organized large parties’ reservations and special requests.• Resolved complaints efficiently while keeping customers’ best interests in mind.• Served menu items to over 100+ customers daily while maintaining quality service.

• Host

  • Nov 2017 - Feb 2018

  • Monitored restaurant activity to determine seating and dining flow.• Responded to guest inquiries and requests in a timely, friendly, and productive manner.• Helped fellow team members and other departments wherever necessary to maintainpositive working relationships and supportive atmosphere.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Oct 2014 - Aug 2018

  • Enhanced brand reputation by fulfilling specific and customized requests for customers.• Completed opening and closing procedures, including managing cash/digital deposits.• Attracted new customers by planning and executing community engagement events.

• Barista/Trainer

  • Mar 2012 - Oct 2014

  • Greeted customers by determining their coffee interests and needs.• Presented and explained coffee drink menu to customers.• Trained, integrated, and monitored new employees’ performance.