Regional General Manager

• Jun 2020 - Present

Sales Operations Manager

• Nov 2019 - May 2020

Assistant Business Manager

• Mar 2018 - Nov 2019

• Facilitate all rent and delinquency collections in order to maintain a community collection rate of 100%• Oversee sales team’s performance and maintain a community closing rate of 30% and personal closing rate of 45%• Process all invoices promptly to ensure that community financials remain accurate and in good standing• Coordinate and complete month-end accounting prior to communicating performance results to ownership groups• Conduct weekly market surveys in order to analyze competitor pricing and market conditions and trends• Manage resident feedback by identifying points of concern and determining appropriate courses of action Show less

Leasing Professional

• Jun 2016 - Mar 2018

• Maintained 95%+ call scores with new prospects while supporting a 30% closing ratio with all on-site tours• Mastered a system for effectively following up with residents and prospects through online lead management• Monitored weekly reports and identified sales objectives to assure the fulfillment of long-term goals• Performed regular assessments of operational functions and implemented solutions to increase office efficiency• Provided world-class customer service during all interactions by maintaining an outgoing and dynamic personality Show less

Vice President of Finance

• May 2014 - Aug 2016

• Streamlined expenses to produce 250% increase in ending account balance from previous year • Managed budget of over $120,000 • Maintained fair and non-biased allocation of chapter funds • Provided strategic support to fellow executives in order to maximize chapter’s efficiency • Streamlined expenses to produce 250% increase in ending account balance from previous year • Managed budget of over $120,000 • Maintained fair and non-biased allocation of chapter funds • Provided strategic support to fellow executives in order to maximize chapter’s efficiency

Customer Support Specialist

• Jun 2015 - Apr 2016

• Provided customer service support to an array of institutions in the Biomedical Research community • Maintained a well-rounded knowledge of the company’s manufactured articles and their unique selling propositions • Responded to general and customer-specific inquiries regarding products services, support, and products offered • Assisted in clerical operations in order to maintain the quality of the professional work environment • Utilized Netsuite Business Management Software in order to accomplish day-to-day operations and tasks • Establish new customer accounts by running credit reports and communicating results with upper management • Managed past-due accounts and actively communicate with customers in order to clear remaining balances • Processed receivables and deposit payments through remote deposit Show less

Supervisor

• Jun 2013 - Aug 2014