Isahiris Ortega

Resident Services Coordinator at APT Management Group Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Clifton, New Jersey, United States, JE

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Credentials

  • Resident Services Coordinator
    Massachusetts Association of Resident Service Coordinators, Inc. ​
    Nov, 2019
    - Nov, 2024

Experience

  • APT Management Group Inc.
    • Real Estate
    • 1 - 100 Employee
    • Resident Services Coordinator
      • Nov 2019 - Present

      • Create monthly calendars of events and activities, producing outreach flyers and quarterly newsletters to keep the residents informed • Assisting residents with referrals and accessing community resources• Establish relationship, maintain and also follow up with community service providers• Work closely with Property Management staff and onsite service providers to identify specific supportive needs as related to lease violations and household housing stability. In addition, with follow up and update supervisors.• Working with social workers and protective services managers to help residents maintain their housing• Help residents apply for reasonable accommodations requests and processed them Show less

    • Administrative Assistant
      • May 2017 - Nov 2019

      • Develop and maintain a filing system • Order office supplies • Handle incoming calls and Outgoing calls• Handle sensitive information in a confidential manner • Post Rent payments • Mail Invoices • Produce and distribute correspondence memos, letters, faxes• Photocopy and print out documents on behalf of other colleagues• Provide information by answering questions and requests• Open and Close work orders• Inspect apartments

  • Family Dental Care
    • Lawrence, MA 01843
    • Front Desk Receptionist
      • Sep 2015 - Nov 2019

      • Greet customers • Manage a multi-line phone system • Prepare and enter treatment plans for insurance approval • Confirm dentists appointments and managing their schedule • Post payments • Handle pre-authorizations • Track and updated appointments using Eagle soft • Update patients information on records • File insurance claims • Verify patients eligibility and claim status with insurance agencies • Coordinate dental records and copied dental x-rays for referrals and insurance submission Show less

  • Porter Airlines Inc.
    • Canada
    • Airlines and Aviation
    • 700 & Above Employee
    • Customer Service Representative
      • Jun 2015 - Sep 2015

      • Check in passengers for their flight • Identify pieces of luggage to be checked in • Facilitate boarding • Assist at the gate and help the passengers get on board for their flight • Make announcements for flight boarding • Check weight and balance of the plane and make sure it’s safe to board • Answering the passengers queries about the arrival and departure timings of the flights • Check in passengers for their flight • Identify pieces of luggage to be checked in • Facilitate boarding • Assist at the gate and help the passengers get on board for their flight • Make announcements for flight boarding • Check weight and balance of the plane and make sure it’s safe to board • Answering the passengers queries about the arrival and departure timings of the flights

  • North Reading Transportation
    • Methuen, MA 01844
    • School bus attendant
      • Sep 2013 - Jun 2015

      • Assist students entering and leaving the bus • Assist students with street crossing • Properly assist disable students • Must be able to sit for long period of time and endure bumpy road conditions. • Must be able to communicate with students and bus driver • Managing seating arrangements according to behavioral compatibility. • Assist students entering and leaving the bus • Assist students with street crossing • Properly assist disable students • Must be able to sit for long period of time and endure bumpy road conditions. • Must be able to communicate with students and bus driver • Managing seating arrangements according to behavioral compatibility.

  • Genesis health care academy manor
    • Andover, MA 01810
    • Dietary Aide
      • Apr 2010 - Dec 2013

      •Implement safety programs to create prevention slips, trips, falls and burns • Assist with catering for special events •Meet the schedule for meal and snack •Maintain neat, tidy and sanitary work area •Taking proper food orders and delivering orders on schedule •Train new staff in the performance of duties and storage. •Implement safety programs to create prevention slips, trips, falls and burns • Assist with catering for special events •Meet the schedule for meal and snack •Maintain neat, tidy and sanitary work area •Taking proper food orders and delivering orders on schedule •Train new staff in the performance of duties and storage.

Education

  • Lawrence High School
    High school diploma, Health and human services
    2007 - 2010
  • Northern Essex Community College
    In progress, Psychology

Community

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