Isael Rocha
Service Delivery Manager at China Shipping- Claim this Profile
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Bio
Experience
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China Shipping
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Maritime Transportation
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200 - 300 Employee
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Service Delivery Manager
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May 2013 - Present
Focused on continuous improvement, applying process excellence methodology on day to day business to help the company to boost its targets/goals.Responsible for designing and improving Sales processes in Commercial organization; responsible for training Sales teams in all systems which support the processes; act as Business Process Owner; Result Oriented; Process Excellence mindset. Focused on continuous improvement, applying process excellence methodology on day to day business to help the company to boost its targets/goals.Responsible for designing and improving Sales processes in Commercial organization; responsible for training Sales teams in all systems which support the processes; act as Business Process Owner; Result Oriented; Process Excellence mindset.
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Vale
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Brazil
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Mining
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700 & Above Employee
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General Manager
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Jun 2011 - May 2013
Responsible for Planning and Integration of Projects related to Iron/ore industry in the following areas: Facilities and economics planning Feasibility studies Risk Management Procurement Management Information Technology Management Responsible for Planning and Integration of Projects related to Iron/ore industry in the following areas: Facilities and economics planning Feasibility studies Risk Management Procurement Management Information Technology Management
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Reefer Services Operations Manager
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Feb 2006 - Jun 2011
Responsible for the development and operational design of Maersk Brasil Reefer Services, maintenance and repair department of reefer containers. Manager of a team of 14 direct reports. Responsible for the control of costs, inventory, productivity of Maersk Brasil Brasmar Terminal in Santos. Responsible for the development and operational design of Maersk Brasil Reefer Services, maintenance and repair department of reefer containers. Manager of a team of 14 direct reports. Responsible for the control of costs, inventory, productivity of Maersk Brasil Brasmar Terminal in Santos.
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Education
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Fundação Getulio Vargas / FGV
Master of Business Administration (MBA), Economia e Gestão Empresarial -
Universidade Católica de Santos
Bachelor's degree, Administração de Empresas