Isael Rocha

Service Delivery Manager at China Shipping
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Contact Information
us****@****om
(386) 825-5501
Location
Santos, São Paulo, Brazil, BR

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Experience

    • Maritime Transportation
    • 200 - 300 Employee
    • Service Delivery Manager
      • May 2013 - Present

      Focused on continuous improvement, applying process excellence methodology on day to day business to help the company to boost its targets/goals.Responsible for designing and improving Sales processes in Commercial organization; responsible for training Sales teams in all systems which support the processes; act as Business Process Owner; Result Oriented; Process Excellence mindset. Focused on continuous improvement, applying process excellence methodology on day to day business to help the company to boost its targets/goals.Responsible for designing and improving Sales processes in Commercial organization; responsible for training Sales teams in all systems which support the processes; act as Business Process Owner; Result Oriented; Process Excellence mindset.

    • Brazil
    • Mining
    • 700 & Above Employee
    • General Manager
      • Jun 2011 - May 2013

      Responsible for Planning and Integration of Projects related to Iron/ore industry in the following areas: Facilities and economics planning Feasibility studies Risk Management Procurement Management Information Technology Management Responsible for Planning and Integration of Projects related to Iron/ore industry in the following areas: Facilities and economics planning Feasibility studies Risk Management Procurement Management Information Technology Management

    • Reefer Services Operations Manager
      • Feb 2006 - Jun 2011

      Responsible for the development and operational design of Maersk Brasil Reefer Services, maintenance and repair department of reefer containers. Manager of a team of 14 direct reports. Responsible for the control of costs, inventory, productivity of Maersk Brasil Brasmar Terminal in Santos. Responsible for the development and operational design of Maersk Brasil Reefer Services, maintenance and repair department of reefer containers. Manager of a team of 14 direct reports. Responsible for the control of costs, inventory, productivity of Maersk Brasil Brasmar Terminal in Santos.

Education

  • Fundação Getulio Vargas / FGV
    Master of Business Administration (MBA), Economia e Gestão Empresarial
    2004 - 2006
  • Universidade Católica de Santos
    Bachelor's degree, Administração de Empresas
    1997 - 2000

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