Experience

Son Bunyola Hotel & Villas

• Spain
• Hospitality
• 1 - 100 Employee

• Deputy General Manager at Son Bunyola Hotel & Villas

  • Feb 2023 - Present

  Bañalbufar, Balearic Islands, Spain



Rancho Pescadero

• Mexico
• Hospitality
• 1 - 100 Employee

• Resort Manager

  • Jun 2021 - Aug 2022

  Baja California Sur, Mexico



Paradero Hotels

• Mexico
• Hospitality
• 1 - 100 Employee

• General Manager

  • Oct 2020 - Apr 2021

  Baja California Sur, Mexico



Selina

• United Kingdom
• Hospitality
• 700 & Above Employee

• General Manager

  • Oct 2019 - Oct 2020

  Tulum



GRUPO HABITA

• Mexico
• Hospitality
• 1 - 100 Employee

• General Manager @ Condesa DF Hotel

  • Mar 2019 - Sep 2019

  Mexico City



Tulum Luxury Collection

• Mexico
• Travel Arrangements
• 1 - 100 Employee

• Operations Manager

  • Dec 2017 - Feb 2019

  Soliman Bay - Tulum



Bahia Principe Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Subdirector Hotel - Hotel Manager Assistant

  • Oct 2017 - Dec 2017

  Mexico Grand Bahia Principe Coba - In charge of Rooms Division. 1080 Rooms.

• Welcome Manager - Bahia Principe Riviera Maya Resort

  • Feb 2017 - Oct 2017

  Tulum • Responsible of supervising the departments of Public Relations, Guest Service Managers and Concierge Services for the Resort, 4 hotels, more than 3,000 Rooms. • Part of the corporate Rooms Division Management department. • Monitoring guests satisfaction through different channels and detecting opportunity areas. • Propose and implement action plans for the detected opportunity areas. • Collaborating in drafting and revision of the new corporative standards and operational… Show more • Responsible of supervising the departments of Public Relations, Guest Service Managers and Concierge Services for the Resort, 4 hotels, more than 3,000 Rooms. • Part of the corporate Rooms Division Management department. • Monitoring guests satisfaction through different channels and detecting opportunity areas. • Propose and implement action plans for the detected opportunity areas. • Collaborating in drafting and revision of the new corporative standards and operational procedures. • Trainings and implementation of new corporate standards and procedures. • VIP pre arrival and during stay monitoring. • Creation and Implementation of new in house Customer Service project. In order to improve guests satisfaction monitoring and complaints management.



Bahia Principe Privilege Club

• Training and Development Manager

  • Feb 2016 - Feb 2017

  Dominican Republic • Successfully developed a new department for the company. • Internal Newsletter creation. Content writing and design. • In charge of al Corporate Social Responsability activities. Campaigns proposition and development. • Internal Satisfaction Surveys creation, application and analysis. • Operation and Service analysis to detect opportunity areas in regards of staff training. • Staff image standards creation and supervision. Uniforms standardization. • In charge of courses… Show more • Successfully developed a new department for the company. • Internal Newsletter creation. Content writing and design. • In charge of al Corporate Social Responsability activities. Campaigns proposition and development. • Internal Satisfaction Surveys creation, application and analysis. • Operation and Service analysis to detect opportunity areas in regards of staff training. • Staff image standards creation and supervision. Uniforms standardization. • In charge of courses and trainings organization.

• Operations Manager - Directora de Operaciones

  • Oct 2013 - Jan 2016

  Tulum, Riviera Maya • Departments: F&B (Bar), Internal transportation (golf carts), Sales Room Reception/Traffic, Affiliations department. • Supervising and managing all aspects of the departments mentioned above. To guarantee the right new membership contracts signing process. • Optimize all operational processes. • To assure the correct clients registration and categorization. • Making sure the Promotions team had all the tools they need to increase sales. • Assure a positive and… Show more • Departments: F&B (Bar), Internal transportation (golf carts), Sales Room Reception/Traffic, Affiliations department. • Supervising and managing all aspects of the departments mentioned above. To guarantee the right new membership contracts signing process. • Optimize all operational processes. • To assure the correct clients registration and categorization. • Making sure the Promotions team had all the tools they need to increase sales. • Assure a positive and collaborative Hotel and Club relationship. • Different renovation projects. • Mantain the facilities in good condition (maintenance and cleaning).

• Directora Privilege Club Concierge - Member Services DR

  • Jan 2010 - Oct 2013

  Dominican Republic • In charge of the Privilege Concierge Department in the Bahía Príncipe Resorts located in Dominican Republic (10 properties) • Department opening for the company: Procedures establishment and implementation. Team hiring and training. • Club integration in the hotel regular daily operation. • Personal Concierge Service and Beach Concierge Service (Duties similar to the following hotel departments: Front Desk, Concierge, Guest Services, Public Relations and Beach… Show more • In charge of the Privilege Concierge Department in the Bahía Príncipe Resorts located in Dominican Republic (10 properties) • Department opening for the company: Procedures establishment and implementation. Team hiring and training. • Club integration in the hotel regular daily operation. • Personal Concierge Service and Beach Concierge Service (Duties similar to the following hotel departments: Front Desk, Concierge, Guest Services, Public Relations and Beach Attendant). • Supervising the operation and members experience during their stay at the Bahia Principe Resorts. • Expenses and Budget Analysis. • Complaints and Cancellation requests management. • Satisfaction results analysis and improvement plan proposals.



Secrets Sanctuary Cap Cana

• Sales Manager

  • Jul 2010 - Dec 2010

  Cap Cana - Dominican Republic • In charge of Sales, Reservations, Groups, Weddings and Events. • Organizing and leading weekly Revenue Meetings. • Elaboration of daily, weekly and monthly results and prevision reports and analysis. • Close relationship with TTOO, TTAA and reps. • Site inspections. • Creation, launching and following up of TTOO promotions as per the sales prevision. • Availability/inventory and pricing management on websites, GDS, OTAs and "third party travel sites".



Finca Cortertesin Hotel, Golf & Spa

• Revenue & E-commerce Manager

  • Jan 2010 - Jul 2010

  Casares - Málaga - Spain Reservation Manager duties (same as in previous position) Responsible for the short and long term planning of the revenue generation strategy. Develop overall pricing to include all market segments and distribution channels Review and track competitor set results on a monthly basis to enable analysis of penetration indices and forecasting of competitor business. Update the room forecast in planning model for rolling 90 days forecasting plus special events. Track and establish pick… Show more Reservation Manager duties (same as in previous position) Responsible for the short and long term planning of the revenue generation strategy. Develop overall pricing to include all market segments and distribution channels Review and track competitor set results on a monthly basis to enable analysis of penetration indices and forecasting of competitor business. Update the room forecast in planning model for rolling 90 days forecasting plus special events. Track and establish pick up trends, occupancy history and market segment development to assist forecasting. Analyse impact of advertising / marketing actions / promotions on business units within the hotel. Coordinating activities with other departments in order to facilitate increased levels of communication and guest satisfaction. Reorganize and improve the clients reservation systems and procedures. Presenting analysis and marketing promotion plans for discussion, approval, and implementation. Effectively manage inventory and pricing strategy in all distribution channels including hotel web, 3 rd party sites, and the GDS. Review, monitor and manage Internet channels. Data integrity of the Central Reservation System: individual hotel website, Global Distribution Systems, 3rd party internet partners and call centre. Collect and supervising data loading (property information, photos, promotion updates) Search Engine Optimisation with 3rd party partners to ensure optimal SEO. Responsible to monitor hotel online activities. Ensure inventory is open 365 days with rates, sell strategies etc Implement a newsletter and e-mail to past guests with specials/rate offers/packages etc. with the help of the S&M department and other departments in the Hotel. Monitor online customer feedback. On trip advisor and similar web sites Show less



Finca Cortesin Hotel, golf & spa

• Reservations Manager

  • Jul 2008 - Jan 2010

  Casares - Málaga - Spain Hotel opening. Creating, establishing and applying all procedures and standards. Responsible for the Reservations Department. (2 people) Dealing with all reservations: direct guests, TTAA, OTA (third party travel sites) and TTOO. Revenue/channel Manager duties Managing of inventories and prices from the CRS (booking engine/GDS/IDS) and third party travel sites. Releases, offers, guarantees, capacity, stop sale,… Creation of packages, publication and sale. Follow up of… Show more Hotel opening. Creating, establishing and applying all procedures and standards. Responsible for the Reservations Department. (2 people) Dealing with all reservations: direct guests, TTAA, OTA (third party travel sites) and TTOO. Revenue/channel Manager duties Managing of inventories and prices from the CRS (booking engine/GDS/IDS) and third party travel sites. Releases, offers, guarantees, capacity, stop sale,… Creation of packages, publication and sale. Follow up of petitions from the future guests, arranging all kind of extra services (transfers, golf, restaurants, excursions,... Tailor made packages. Totally personalized service. Occupation management and revenue analysis. Segments revenue analysis. Proposals for the optimization of occupations and revenue. Occupancy planning and room designations. Assistance in the preparation of the Hotel’s strategic Plan and Sales & Marketing Plan. In charge of the Weekly revenue meeting (situation, past figures, statistics, forecast and strategies). Monitor and control guest credit and compliance with Hotel credit policy and contract. Assistance to the Front Desk and Sales & Marketing departments / MOD (Manager on duty) Reports: daily reservations report; weekly pick-up, revenue and forecast reports; monthly Sales & Marketing results and actions report. Show less



Bahia Principe Hotels & Resorts

• Hospitality
• 700 & Above Employee

• General Manager Assistant

  • Mar 2008 - Jul 2008

  Luxury Bahia Principe Ambar - Dominican Republic Customer service. Welcoming all VIP guests. Make sure that all guests are satisfied and inform the GM of any request or comment that may improve the hotel product and services in any area. Budget control Standards application control. Service and area internal quality certifications. Learning of cost control and the management of personal and resources. Customer service and monitoring of complaints and demands during and post stay.

• Reservations Manager

  • Sep 2007 - Mar 2008

  Runaway Bay - Jamaica In charge of the department and call center of 4 people. Responsible for the reservations of the hotel. Control and management of bookings and occupation. Releases, offers, guarantees, capacity, stop sale,… Optimization of occupation together with sales. Assistance to Front Desk and the company invoicing department. Elaboration of the daily occupation and situation reports.



Garden Hotels

• Reservations and invoicing Agent

  • Jun 2006 - Sep 2007

  In charge of the reservations in the Andalusia region. Reservation insertion. Occupancy control. Direct contact with TTOO and AAVV. Call Center. Stop sales, availabilities, guarantees, releases. Offers. In charge of confirmed groups. Invoicing / Invoicing incidences.



Iberostar Group

• Spain
• Hospitality
• 700 & Above Employee

• Receptionist

  • Apr 2004 - Oct 2006

  Summer seasons (Mallorca) Iberostar Albufera Park Iberostar Vell Mari