Communications Associate

• Jan 2023 - Present

Producer/ Performing Artist/ Writer

• Jan 2012 - Present

- Assisted producer Kelly Ashton (The Seagull) - Starred in a film currently streaming on Amazon Prime - Invited to speak on a panel at 2017 San Diego ComiCon - Performed and taught with Clowns Without Borders in South Africa - Acted in over 40 theatrical productions and multiple commercials, films, TV shows - Assisted producer Kelly Ashton (The Seagull) - Starred in a film currently streaming on Amazon Prime - Invited to speak on a panel at 2017 San Diego ComiCon - Performed and taught with Clowns Without Borders in South Africa - Acted in over 40 theatrical productions and multiple commercials, films, TV shows

Associate Director of Digital Marketing and Communications

• Nov 2020 - Apr 2022

Communications Manager

• Apr 2019 - Nov 2020

Develop and implement digital strategy focusing on messaging to boost overall brand awareness while maintaining traditional show-specific, subscription renewal, and year-end giving campaigns.Develop and run Cal Shakes Online—new digital platform offering creative content (video lectures, interviews, blogs, and more)Design and copy-write all email campaigns; increased open rate to 42%, above industry standardProject manage multi-channel marketing campaigns by collaborating with external partners to increase brand awareness/engagement while maintaining low CPA, tracking budgets, developing target audiences, and measuring outcomesWrite press releases/pitch stories; build relationships with media, influencers, and community groupsServe on the Equity, Diversity, and Inclusion Committee

Advancement Intern

• Jul 2018 - Sep 2018

- Expanded strategic plan into working business plan by analysing financial projections and performing competitor analysis, market research, SWOT analysis; consulted newly formed production unit on strategy - Supported Vice Principal and Director of Advancement on constructing sustainable business model and expanded fundraising program - Expanded strategic plan into working business plan by analysing financial projections and performing competitor analysis, market research, SWOT analysis; consulted newly formed production unit on strategy - Supported Vice Principal and Director of Advancement on constructing sustainable business model and expanded fundraising program

MBA Consultant

• Mar 2018 - Apr 2018

-Identified causes for churn for the CMO by leading focus groups and surveying ticket holders -Recommended targeted campaigns to increase loyalty and decrease churn by 5% -Identified causes for churn for the CMO by leading focus groups and surveying ticket holders -Recommended targeted campaigns to increase loyalty and decrease churn by 5%

Experience Lead

• Sep 2015 - Nov 2016

- Promoted to first member of claims team to handle all customer complaints- Managed specialized group of three advocates; increased Net Promoter Score by 10% through a new three-step customer outreach process; iterated using data analysis to highlight biggest complaints- Led project coordination for multimillion-dollar software application; interfaced with five global teams to create 80 state-specific legal documents- Implemented new claims training material for 50 customer-facing employees and marketing team which led to website updates and decreased claims-based calls by 60%

Senior Customer Experience Advocate

• May 2014 - Sep 2015

-Employee # 30 and fifth customer-facing employees; licensed property & causality insurance agent- Resolved 94% of customers' issues while aiding in development of service department; acted as relay between customers, engineering team, C-level employees- Created first script to sell insurance policies to Spanish speaking customers increasing Hispanic foot traffic

Social Media/ Community Outreach Associate

• Mar 2013 - Dec 2014

- Tripled web presence and following by creating new content and engaging with power users in the field - Co-managed successful crowd funding campaign to fund film - Curated list of over 100 funding opportunities, wrote press releases, and promoted documentary film - Tripled web presence and following by creating new content and engaging with power users in the field - Co-managed successful crowd funding campaign to fund film - Curated list of over 100 funding opportunities, wrote press releases, and promoted documentary film

Consultant/Nomic Insider

• Apr 2013 - Nov 2013

Expanded user base as a member of the Ignite team; focused on developing relationships with individuals under-served by current community directory apps Interfaced with founders, engineers, and VCs on a regular basis relaying information on customer experience Built out content and wrote copy for web platform and mobile app Expanded user base as a member of the Ignite team; focused on developing relationships with individuals under-served by current community directory apps Interfaced with founders, engineers, and VCs on a regular basis relaying information on customer experience Built out content and wrote copy for web platform and mobile app

Receptionist

• Feb 2013 - Sep 2013

Coordinated weekly new-student arrivals by organizing orientation, registering students’ official arrival into US Allocated housing for students using database software Coordinated weekly new-student arrivals by organizing orientation, registering students’ official arrival into US Allocated housing for students using database software

Actor

• Jan 2012 - Jul 2012

Worked on a school tour in Education visiting and performing at elementary schools all over Northern California. Worked on a school tour in Education visiting and performing at elementary schools all over Northern California.

Program Assistant

• Jan 2009 - Jun 2011

Ran student life center for the Hall of Graduate Studies at Yale University; organized setup/cleanup for events; maintained and updated calendar, newspaper subscriptions, and center-wide mail Ran student life center for the Hall of Graduate Studies at Yale University; organized setup/cleanup for events; maintained and updated calendar, newspaper subscriptions, and center-wide mail