Pricing Analyst

• Dec 2020 - Present

Pricing Manager

• Jan 2020 - Dec 2020

• Managed end-to-end B2B pricing and support for Request-for-Proposal cases for International and Domestic Data globally. • Analyzed costs/prices against pricing benchmarks and competitors. • Liaised and negotiated with internal (e.g. product, bid and account managers) and external stakeholders on pricing strategy to uplift product margins and maintain pricing competitiveness for tactical and bid pricing. • Managed filing processes, ensuring domestic data prices are in accordance with IMDA (Infocomm Media Development Authority) regulations. Show less

Pricing Specialist

• Mar 2018 - Dec 2019

Trade Operations Department Sales Admin Operations Division • As the final price and profit gatekeeper, ensured price and cost accuracy before approval. • Handled fleet requests, price re-positioning proposals and new model introductions, thereby assessing appropriate pricing actions/strategies for sales/profit maximization and business sustainability. • Worked closely with various departments to gather information before presenting analysis of countries' market and sales trend/situation to management and stakeholders as the quarterly meeting PIC. • Evaluated appropriate price positioning of models to increase competitiveness of Toyota models. • Studied production/stock situation and its impact to shipment, sales and market share. • Experienced working with large data sets on Excel and creating pricing proposals to present to Management for pricing approval. • Liaised and collaborated effectively with various departments to address operational issues, ensuring smooth and punctual operation processes. Show less

IBG Regional Cash Operations Intern

• May 2017 - Jul 2017

IBG Regional Cash Operations • Managed a product release, processes include studying of business requirement and functional specifications documents, writing of test cases, UAT, documentation of artifacts and training to teams. • Executed User Acceptance Tests and raised tickets on JIRA to liaise effectively with IT department to correct any defects towards Live Release. • Designed PowerPoint slides of the product and conducted training to teach the Channel Management Teams of various countries via call conference meeting before release date. • Participated actively in other various operations-related projects and setting up of operational processes for system-related projects, in accordance to Service Level of Agreement. Show less

Customer Service Officer

• Feb 2014 - Apr 2014

• Communicated directly with customers and alleviated their product concerns. • Coached customers on simple product knowledge and facilitated the escalation of cases to headquarters to aid in conflict resolutions. • Proactively sought advice from experienced staff to understand management of challenging cases. • Achieved an overall high CSAT score at the end of the stint. • Communicated directly with customers and alleviated their product concerns. • Coached customers on simple product knowledge and facilitated the escalation of cases to headquarters to aid in conflict resolutions. • Proactively sought advice from experienced staff to understand management of challenging cases. • Achieved an overall high CSAT score at the end of the stint.