Experience

EF Education First

• Education Management
• 1 - 100 Employee

• Housing Director

  • Feb 2023 - Present

  • Coordinate and finalise arrangements for customers’ bookings • Ensure highly developed customer support to clients and business partners face-to-face, calls and emails • Manage sensitive complaints with high problem-solving skills to keep customer’s satisfaction • Manage, create, and develop internal process according to the department’s needs and regulation • Provide general administrative functions and develop strategies to reach weekly goals • Processing invoices, refunds, and payments with high accuracy to business partners with varying payment schedules and amounts • Maintain and supervise HR processes by conducting interviews, meetings, and team motivation, with recruitment and accommodation staff • Liaise with sales departments abroad to ensure communication is well managed and information is provided to clients • Monitoring conversion rates, KPI’s and developing strong relationship with business partners Show less



Brighton College

• Student Support

  • Mar 2022 - Dec 2022

  • Conducting course entry interviews for new enrolments • Support students to meet their course progress and attendance requirements to enable the completion of their qualification • Providing payment plan management and recommendations • Assisting with queries and access to support programs as needed • Provide administrative support by updating results in the system • Liaise with trainers and assessors to manage and conduct reassessments • Monitor student attendance and course progression in line with processes, policy, and procedures • Timely record keeping of student information in the student management system (aXcelerate). Accurately capturing attendance, student progression, complaints and appeals, withdrawals, deferrals, cancellations, certificates, Statements of Attainments and Record of Results. Show less



Cotton On Group

• Sales Assistant

  • Oct 2021 - Oct 2022

  • Delivering great customer service and being a brand ambassador • Striving to achieve sales target and marketing key performance indicators • Maintain visual merchandising standards and outstanding product presentation • Encouraging membership registration on purchases for special advantages • Addressing and resolving customer complaints in a professional manner • Process customer payments using the shop's Point of Sale (POS) system • Delivering great customer service and being a brand ambassador • Striving to achieve sales target and marketing key performance indicators • Maintain visual merchandising standards and outstanding product presentation • Encouraging membership registration on purchases for special advantages • Addressing and resolving customer complaints in a professional manner • Process customer payments using the shop's Point of Sale (POS) system



U&I Global

• Supervisor

  • Sep 2020 - Sep 2021

  • Working directly with customers to assist with career development or changing professional goals • Participating in training and meetings with stakeholders to improve product knowledge • Supporting and assisting customers with courses, visa process, and general enquiries • Develop marketing strategies through social media posts to identify new opportunities and increase public interest in the brand • Create and promote events to generate new leads • Present marketing reports to management on periodic basis • Assisting with financial processes • Collecting documents and processing visa application • Follow up on documents requested by Home Affairs Show less



Educonnecting

• Education Planner

  • Jan 2019 - Sep 2020

  • Providing one-on-one guidance to develop study plans and set achievable goals • Leading workshops, seminars, and events to support and attract new clients • Assisting with enrolment processes in a variety of courses • Liaising with marketing manager/assistants from different companies to manage specific cases • Preparing quotes for course pricing, insurance, and visa application fees • Collecting and organising documents for visa application department • Providing one-on-one guidance to develop study plans and set achievable goals • Leading workshops, seminars, and events to support and attract new clients • Assisting with enrolment processes in a variety of courses • Liaising with marketing manager/assistants from different companies to manage specific cases • Preparing quotes for course pricing, insurance, and visa application fees • Collecting and organising documents for visa application department



Darnel Group

• Colombia
• Packaging and Containers Manufacturing
• 400 - 500 Employee

• Commercial Marketing Assistant

  • Apr 2017 - Feb 2018

  • Coordinate procedural documentation between all four company’s branches located in different states• Analysing process improvement according to specific market behaviours and branch level of production and/or logistic standards• Liaising with internal and external clients, monitoring stakeholders’ relations• Provide assistance and support to commercial projects, orders and sales app transactions• Ensuring high level of customer satisfaction through great sales and logistics support service • Maintaining inventory by checking stock level, anticipating needed supplies, placing and expediting orders for customers Show less

• Marketing/CRM Assistant

  • Jun 2016 - Mar 2017

  • Analysing client purchasing behaviour • Creation of product technical files and newsletters for clients and stakeholders• Content planning and update of the company’s website and Facebook• Assisting in claims and returns QA process



Sercomtel

• Sales Administrative Assistant

  • May 2014 - Apr 2016

  • Acting as the point of contact for internal and external clients with sales • Providing information and problem-solving customer issues • Data entry and analysis • Assisting in the preparation of regular reports used by management • Issuance of electronic invoices • Assisting with financial reporting • Acting as the point of contact for internal and external clients with sales • Providing information and problem-solving customer issues • Data entry and analysis • Assisting in the preparation of regular reports used by management • Issuance of electronic invoices • Assisting with financial reporting



Küster Machado Advogados Associados

• Administrative/Executive Assistant

  • Aug 2013 - Mar 2014

  • Organising court dates for director and lawyers • Checking court system for case updates • Organising case files and various admin tasks • Booking travel and accommodation • Organising court dates for director and lawyers • Checking court system for case updates • Organising case files and various admin tasks • Booking travel and accommodation