CX Manager

• May 2022 - Present

QA Engineer

• Jul 2017 - Jun 2019

● Drive feature development for proprietary marketing segmentation engine● Lead testing efforts on the segmentation tool including complex query generation● Research, develop, and present POCs for new vendor integrations with our marketing tool● Write and edit customer documentation and release notes

Sr. Technical Consultant

• Apr 2015 - Jul 2017

● Manage a team of technical consultants working in SQL Server, SSIS, SSRS, C#, HTML, and Javascript● Write and troubleshoot custom SQL Server stored procedures and SSIS and SSRS packages● Manage the resource allocations for the queue of work across several large clients● Design and build database schemas for enterprise client to be onboarded● Administer Jira instance to be adopted by the services organization

Database Developer

• Sep 2013 - Apr 2015

● Write custom SQL Server stored procedures for interfacing with the Data Science stack● Build complex Business Intelligence reports for clients using Jaspersoft Studio● Provide SQL Server database and query backend troubleshooting support

Client Implementation Specialist

• 2012 - Sep 2013

● Write custom SQL Server stored procedures for use within proprietary Marketing Platform Datastore● Provide SQL Server database backend troubleshooting and support for clients● Build complex campaigns, content, and segmentation filter logic ● Write custom XSL for use in client looping blocks

Client Services Engineer/Office Manager

• Jan 2011 - 2012

● Conceive, create, and manage multiple clients’ campaigns and projects ● Supporte QA during the release of new and existing features of the Conversen platform ● Manage all aspects of the company’s accounting ● Increase product adoption through generation and delivery of comprehensive training materials ● Conceive, create, and manage multiple clients’ campaigns and projects ● Supporte QA during the release of new and existing features of the Conversen platform ● Manage all aspects of the company’s accounting ● Increase product adoption through generation and delivery of comprehensive training materials

Member Service Representative

• 2005 - 2010

• Originate and book new loans • Open new accounts • Assist members with account problems • Market products to members • Originate and book new loans • Open new accounts • Assist members with account problems • Market products to members