Experience

Benefits Data Trust

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Senior Business Process Manager

  • Sep 2022 - Present

  Philadelphia, Pennsylvania, United States • Lead transformational efforts to improve processes and enable growth for an organization that has doubled in size over a two year span • Coach team on the behaviors and tools to drive continuous improvement, including problem solving, standard work, data driven management, and process mapping • Integrate process changes with technologies (CRMs, Visualization software, Project Management tools) to ensure process discipline • With an eye to customer value, drive improvement in cycle… Show more • Lead transformational efforts to improve processes and enable growth for an organization that has doubled in size over a two year span • Coach team on the behaviors and tools to drive continuous improvement, including problem solving, standard work, data driven management, and process mapping • Integrate process changes with technologies (CRMs, Visualization software, Project Management tools) to ensure process discipline • With an eye to customer value, drive improvement in cycle time, output, and quality across the organization

• Business Process Manager

  • Jun 2021 - Sep 2022

  Philadelphia, Pennsylvania, United States ● Lead transformational efforts to update business processes and scale the organization ● Identify and advocate for organization wide changes that align resources with mission ● Consult with department management teams and leadership on strategies and organization, leadership, and staff performance matters ● Employ a variety of process improvement strategies such as Lean Six Sigma, Value Stream Mapping, Customer Journey Mapping to drive process improvement



Gordian

• United States
• Business Consulting and Services
• 700 & Above Employee

• Service Manager | Continuous Improvement Leader

  • Oct 2019 - May 2021

  Jenkintown, Pennsylvania ● Supervised five direct reports focusing on coaching for performance and career development ● Led teams to analyze and communicate quantitative and qualitative data to higher education and healthcare clients ● Built stakeholder engagement with board and executive leadership to optimize investment decisions ● Implemented and sustained visual management KPIs across multiple departments to drive behavior change and problem solve when off track, resulting in 31% year-over-year higher… Show more ● Supervised five direct reports focusing on coaching for performance and career development ● Led teams to analyze and communicate quantitative and qualitative data to higher education and healthcare clients ● Built stakeholder engagement with board and executive leadership to optimize investment decisions ● Implemented and sustained visual management KPIs across multiple departments to drive behavior change and problem solve when off track, resulting in 31% year-over-year higher performance to target ● Facilitated cross functional LEAN and problem-solving events for senior leadership to drive business outcomes ● Designed survey tool for training and set up KPI management tool to rapidly adjust based on feedback ● Created management training programs to improve problem solving, LEAN, and leadership skills

• Project Lead

  • May 2018 - Oct 2019

  Jenkintown, Pennsylvania ● Drove change in healthcare and higher education by effectively diagnosing customer problems ● Lead teams to build analysis resulting in additional $15M in funding and $2M in energy savings for one college ● Facilitated conference panel, “In Data We Trust”, at 2019 Regional APPA Conference

• Senior Analyst

  • Jun 2017 - May 2018

  Jenkintown, PA ● Developed analysis resulting in $1.5M in savings on grounds budget for one public university ● Mobilized cross functional leaders of sales, product, and consulting teams to improve value proposition and sales materials ● Transformed analytical tools and training resulting in 20% fewer labor hours

• Analyst

  • Jun 2016 - Jun 2017

  Jenkintown, PA ● Analyzed longitudinal data on financial and facilities metrics for healthcare and higher education leadership ● Developed and communicated analysis resulting in $100M funding to a large public university ● Awarded “Rookie of the Year” for analytical strength, problem solving, and communication skills



Fortive

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 300 - 400 Employee

• Fortive Business Systems Ignite Program Graduate

  • Apr 2019 - Jul 2019

  ● Selective program to drive results at another Fortive Operating Company ● Implemented process improvement resulting in 36% increase in production and 58% decrease in backlog by leveraging LEAN toolkit, problem solving, and strong leadership skills ● Facilitated team in continuous improvement events to identify waste and implement standard process ● Presented biweekly findings to company leadership to ensure alignment and drive progress



The Carroll Center for the Blind

• United States
• Consumer Services
• 1 - 100 Employee

• Job Coach

  • Jul 2014 - Aug 2014

  Newton, MA Engaged in one-on-one training with two blind/visually impaired teenagers, supporting the individuals with transportation, support, and training, while encouraging independence and accountability in their first work experience.

• Dorm Supervisor

  • Jul 2013 - Aug 2014

  Newton, MA Residential supervisor for daily activities and assisted on field trips at a summer program for teenagers who are blind or visually impaired