Experience

ATC Kenya

• Kenya
• Telecommunications
• 1 - 100 Employee

• Revenue Assurance Analyst

  • Jul 2022 - Present



Egypro East Africa LTD (Kenya)

• Kenya
• Civil Engineering
• 100 - 200 Employee

• O&M Preventive Maintenance Coordinator

  • Apr 2020 - Jul 2022

  1. Coordinate all planned maintenance works of American Towers and AIRTEL Portfolios with the regional maintenance personnel to achieve the planned infrastructure lifetime. 2. Ensure all associated planning and scheduling tasks are adhered to and submitted in relation to the operations processes minimizing impact in overall solution and revenue leakage. 3. Schedule monthly all PM&GMs and ensuring that they are executed in accordance with the Service Level Agreement, while updating superiors in case of any deviations. 4. Troubleshooting all passive network monitoring tools such as Galooli (ZonMax and Solis Noc) Ericsson and Netact to ensure 100% network supervision availability, while documenting any challenges for follow up with 2nd level teams till resolution. 5. Create and update trouble tickets related to PM&GM issues. 6. Tracking daily progress of all PM&GMs and updating superiors on regional performance. 7. Review and analyze tower maintenance reports as submitted by field technicians. 8. Request and audit consumables consumption. Achievements: 1. Introduced weekly and monthly PM&GM schedule adherence evaluation tracker. To track performance and identify gaps while recommending solutions. This has been adopted as a management tool for decision making. 2. Achieved overall 80% schedule adherence in the last 6months for both portfolios. 3. Introduced weekly follow-up meetings with field teams for feedback. This has helped me address issues on time. 4. Developed standard operating procedures PM&GM for field personnel. This avoided duplication of efforts and now Field teams have a reference document to support in their work. 5. With support from my supervisors introduced monthly capacity building trainings for field teams. This is a forum for experience sharing and knowledge enhancement. As a result, the number of PM&GM related incidence has reduced. Show less



ieng Group

• Lebanon
• Telecommunications
• 700 & Above Employee

• O&M NOC & PM Officer – Iengineering Kenya

  • Jan 2019 - Jul 2022

  1. Oversee day to day Network Maintenance Operations, Escalations, Ticketing & Communication with the client via the stipulated channels and protocols. 2. Follow up on emergencies on the network and escalates them based on the importance of site importance (e.g Hub sites, Backbones & collocated sites.) as per escalation matrix until resolution. 3. Respond to any emergencies and incidents of violation of SLAs and supports the O&M Management in communication with client. 4. Ensure that all alarms are attended and followed up, in a timely manner and according to the agreed SLAs & KPLs. 5. Ensure all documentation and reports are created and shared with client on time. Ensure that every reasonable effort is made to restore service in an event of an outage within SLA time frame. 6. Generating Daily, Weekly and Monthly Passive Network Maintenance Operation Reports for business. 7. Follow up of Faults detection & resolutions, Trouble Ticketing, Escalations and Fault Management & communications for the live network 247. Applications interacted with: • Galooli Remote Management System (Zonmax and Solis NOC) • Neact Passive Alarms Monitoring Tool • Invendis Remote Monitoring and Control System • AcsysCGS+, Remote Access Management Tool • Office Suite Show less



Self-employed

• Kenya

• Content Strategist

  • Jan 2015 - Jun 2022