Isabelle Déom
Operation Manager - Consultant @ GSK at AREMIS Group- Claim this Profile
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French Native or bilingual proficiency
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English Full professional proficiency
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Dutch Professional working proficiency
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Bio
Jean Kalyvas
Isabelle was always positive, proactive and customer oriented. She had to manage huge projects spread all over Europe for Caterpillar business. As customer, I did appreciate her interpersonal, communication and negotiation skills. It was a pleasure, not only to work with her but also to meet such personality.
Marc Jespers
I've worked with Isabelle when she was Service Delivery Mgr for Caterpillar and the way she managed this was an extraordinary example of how to do it.
Jean Kalyvas
Isabelle was always positive, proactive and customer oriented. She had to manage huge projects spread all over Europe for Caterpillar business. As customer, I did appreciate her interpersonal, communication and negotiation skills. It was a pleasure, not only to work with her but also to meet such personality.
Marc Jespers
I've worked with Isabelle when she was Service Delivery Mgr for Caterpillar and the way she managed this was an extraordinary example of how to do it.
Jean Kalyvas
Isabelle was always positive, proactive and customer oriented. She had to manage huge projects spread all over Europe for Caterpillar business. As customer, I did appreciate her interpersonal, communication and negotiation skills. It was a pleasure, not only to work with her but also to meet such personality.
Marc Jespers
I've worked with Isabelle when she was Service Delivery Mgr for Caterpillar and the way she managed this was an extraordinary example of how to do it.
Jean Kalyvas
Isabelle was always positive, proactive and customer oriented. She had to manage huge projects spread all over Europe for Caterpillar business. As customer, I did appreciate her interpersonal, communication and negotiation skills. It was a pleasure, not only to work with her but also to meet such personality.
Marc Jespers
I've worked with Isabelle when she was Service Delivery Mgr for Caterpillar and the way she managed this was an extraordinary example of how to do it.
Credentials
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A lot of seminars around People Management/Team Leading/Emotional Intelligence, Principles of the Agile Methodology, Principles of the Lean Methodology,...
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ITIL v3 Foundation
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Experience
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AREMIS Group
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Belgium
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Business Consulting and Services
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1 - 100 Employee
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Operation Manager - Consultant @ GSK
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Apr 2017 - Present
Being the focal point between GSK Workplace Management and AREMIS, my main topics are: - Management and coordination of core activities from planning to delivery; - Team Management (15 collaborators); - Process description, mapping and implementation; - Support/Input for Optimization; - SLA’s & KPI’s Monitoring; - ... Being the focal point between GSK Workplace Management and AREMIS, my main topics are: - Management and coordination of core activities from planning to delivery; - Team Management (15 collaborators); - Process description, mapping and implementation; - Support/Input for Optimization; - SLA’s & KPI’s Monitoring; - ...
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Internal Program Manager
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Apr 2015 - Sep 2016
Focal point for a BeLux Distributed Services Department (>300 people, local & offshored), facilitator role between the vertical & transversal management lines; supporting and complying with all department-dedicated-programs on resources, deliveries, cost optimization, utilization targets, as well as assisting in the daily business management tasks (consolidate business & HR data, create and manage reports, prepare and attend reviews and management meetings).
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Business Operations Manager
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Jan 2015 - Mar 2015
Support a Benelux Department in the daily management of the business from an operational and financial point-of-view. Together with Finance, being responsible for consolidating the projects revenue & cost forecast, as well as the subsequent quarter revenue backlog, extract projects GP and challenge project managers to get clarifications when required, checking with them what the possible improvements could be.
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Service Delivery Manager
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Oct 2012 - Dec 2014
Manage an IBM open infrastructure contract with Caterpillar. The contract was spread over 6 countries (for a total budget of >40MM€), but led by the site of Caterpillar Gosselies. My mission was to fulfill the contract requirements (resources assignment, deliverables,…), respect the customer requests and deadlines (always baring in mind the budget and GP aspects), and maintain a good relationship with the customer.
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Project Manager
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Aug 2012 - Oct 2012
Manage the smooth integration of the Skillteam customer contracts into the IBM systems (Skillteam was a 100%-subsidiary-IBM Cy). Ensure business continuity.
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Project Office Manager
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Jan 2005 - Aug 2012
Operational & people management of the Project Office department. With the team, handle the E2E fulfillment activities required to manage customer contracts (registration in ERP Navision, delivery, invoicing, GP follow-up, cost reconciliation with the Accounting department, contract closing). Coaching of 16 people, gradually giving the opportunity to other team members to coach newcomers as well. Set-up all processes and apply process changes according to new rules. Together with Business Compliance, set-up the KCI’s portfolio for the department and participate in corporate audits. Together with a third-party and the internal IS department, analyze the needs, describe the requirements, test and implement the new releases of Navision for the Project Office. Show less
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Project Office Coordinator
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Jan 2000 - Dec 2004
Creation (from scratch), organization and lead of the Project Office department, recruiting and coaching new colleagues. Contract management processes put in place, implementation of the ERP Navision, not only for the Project Office, but also for the HR department (together with the HRM and the development team, implementation of the reporting tool, overtime calculation and holidays follow-up).
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Administrative Assistant
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Jun 1996 - Dec 1999
Team planning coordination: contracts assignments, absences,… Contract management tasks: check and validate the hours claimed by the practitioners, consolidate billing data, handle purchase orders.
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Course Administrator
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Jun 1994 - May 1996
E2E organization of international classes: collect students registration requests, handle subsequent invitations and enrolments, assign technical and catering resources, fix issues occurred during the classes, closing with final cost charge-out on the relevant IBM foreign entity.
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Secretary
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Jun 1993 - May 1994
Manage secretariat daily tasks @ IBM HQ, and gradually replace several executive secretaries during their time off.
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Education
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Institut Supérieur de Traducteurs et Interprètes (ISTI)
Bachelor's degree
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