Experience

ExpertsDirect

• Australia
• Legal Services
• 1 - 100 Employee

• Client Experience Specialist

  • Feb 2023 - Present

  I am responsible for building and maintaining long-lasting, mutually beneficial relationships with existing clients and strengthening ExpertsDirect’s connections and networks across the Australian legal industry. I work by customising my approach with each client to optimise service delivery and satisfaction, plus add additional value through leveraging ExpertDirect’s expertise on sourcing expert witnesses and streamlining the whole process. Importantly, I collaborate with them on how our services can remove the challenges associated with expert engagement. In addition, I am focused on the overall ExpertsDirect client experience and am continually identifying and implementing opportunities to improve and enhance all our client journeys across Australia. Show less

• Research Associate

  • Jul 2021 - Feb 2023

  ExpertsDirect’s purpose is to build stronger cases and a better justice system by finding and connecting the best expert witnesses.My role at ExpertsDirect is to source and provide the most suitable expert witnesses for litigation based on the needs of a briefing lawyer. In my role, I manage lawyers’ requests for expert witnesses, communicate with, vet and qualify experts, research, find and match the most suitable expert using an internal database and external resources.



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• Primary and Secondary Education
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