Experience

KeyBank National Association

• United States
• Banking
• 1 - 100 Employee

• Associate Software Engineer

  • Aug 2022 - Present

• KTOS Tech Ready Trainee

  • May 2022 - Aug 2022

  Currently attending a 14-week full-stack coding bootcamp learning how to create dynamic web-based software systems using Java providing 700+ hours of development education and application.

• Lead Specialist - Account Restraints and Seizures

  • Feb 2020 - May 2022

  Processed 40+ legal orders per day, varying from all 50 states. Completed all requirements within specific SLAs. Collaborated with teammates and contributed to several department projects focused on Future Ready tendencies. Streamlined and implemented a new training protocol for new hires.

• Customer Service Specialist - Email/Chat Team

  • Oct 2018 - Feb 2020

  Achieved 2nd top specialist for 2 consecutive quarters by completing 10 emails per hour while simultaneously chatting with 2 clients. Provided exceptional customer service and surpassed the department expectation scores.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Retail Store Manager

  • Jul 2016 - Oct 2018

  Executed a full inventory count once a month for all products in the store. Established an entire staff by hiring and training new employees. Delegated duties to staff and ensured completion of those duties. Shared product knowledge with guests while hitting all required sales goals. Executed a full inventory count once a month for all products in the store. Established an entire staff by hiring and training new employees. Delegated duties to staff and ensured completion of those duties. Shared product knowledge with guests while hitting all required sales goals.