Marketplace Operations Specialist

• Jan 2023 - Present

Account Manager

• Jun 2022 - Dec 2022

- Directly managed over 150 SaaS accounts - Served as the main point of contact and ensured the success of accounts from health providers and organizations- Onboarded and created accounts/subscriptions for all new clients - Utilized Salesforce to handle daily client requests/questions in regard to the company's review management software- Managed administrative queues and audits for review management features - Articulated and posted HIPPA-compliant review responses for clients across all healthcare review platforms (HealthGrades, WebMD, Vitals, Wellness, Yelp, Google, etc.)- Managed renewals, cancelations, and billing updates - Identified opportunities to grow business with existing clients and generated 12% increase in monthly revenue via upsells Show less

Customer Success Intern

• Mar 2022 - Jun 2022

- Assisted in administrative queues and audits for review management features- Maintained customer relations and retention

SEO Outreach Intern

• Jan 2022 - May 2022

- Identified elevated link-building strategies and opportunities for clients - Utilized tools such as Ahrefs, Pitchbox, SEMRush, and Moz when conducting elevated strategies - Executed internal linking opportunities, keyword research, and mapping - Conducted outreach and follow-ups to secure organic link-building opportunities - Reported on organic search campaigns - Identified elevated link-building strategies and opportunities for clients - Utilized tools such as Ahrefs, Pitchbox, SEMRush, and Moz when conducting elevated strategies - Executed internal linking opportunities, keyword research, and mapping - Conducted outreach and follow-ups to secure organic link-building opportunities - Reported on organic search campaigns

VP Recruitment

• Jan 2021 - Jan 2022

- Organized, planned, and oversaw both formal and continuous chapter recruitment for 150+ members, along with preparations and activities - Educated chapter members on how to properly communicate with potential new members - Promoted recruitment to potential new members and the Panhellenic community - Coordinated social events for potential new members to learn more about our organization - Attended weekly meetings with Panhellenic - Organized, planned, and oversaw both formal and continuous chapter recruitment for 150+ members, along with preparations and activities - Educated chapter members on how to properly communicate with potential new members - Promoted recruitment to potential new members and the Panhellenic community - Coordinated social events for potential new members to learn more about our organization - Attended weekly meetings with Panhellenic

Content Creator Intern

• May 2021 - Sep 2021

- Contributed to the app's digital media, marketing, and the app itself - Curated 50+ media posts for the app - Recruited new members to the app and aided in their media contributions to the app - Promoted content on social networks and monitored engagement - Contributed to the app's digital media, marketing, and the app itself - Curated 50+ media posts for the app - Recruited new members to the app and aided in their media contributions to the app - Promoted content on social networks and monitored engagement

Small Business Owner

• Apr 2020 - Dec 2020

- Founder and owner of my small business, 'WILO&MAE' a bikini business for all young women - Sold over 180 bikinis and 45 apparel pieces to women all across the US - Generated various marketing campaigns through Instagram - Founder and owner of my small business, 'WILO&MAE' a bikini business for all young women - Sold over 180 bikinis and 45 apparel pieces to women all across the US - Generated various marketing campaigns through Instagram

Valet Cashier

• Apr 2018 - Aug 2019

- Managed payments, parking records, and on-time vehicle retrieval for hotel guests and club members - Performed all valet accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate - Effectively dealt with internal and external customers - Ran all necessary reports and balances paperwork - Communicated with other departments to fulfill guest needs - Managed payments, parking records, and on-time vehicle retrieval for hotel guests and club members - Performed all valet accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate - Effectively dealt with internal and external customers - Ran all necessary reports and balances paperwork - Communicated with other departments to fulfill guest needs

Non-Profit Event Planner

• Jan 2018 - May 2018

- Planned, managed, and held a non-profit event called 'Senior Swing' - Event was held for the senior citizens of Orange County to enjoy a live swing band with drinks and appetizers, while also raising money towards the Alzheimer's Association of Orange County - Earned donations and gifts from various companies for raffle baskets - Raised over $1,500 towards the Alzheimer's Association - Planned, managed, and held a non-profit event called 'Senior Swing' - Event was held for the senior citizens of Orange County to enjoy a live swing band with drinks and appetizers, while also raising money towards the Alzheimer's Association of Orange County - Earned donations and gifts from various companies for raffle baskets - Raised over $1,500 towards the Alzheimer's Association

Marketing And Public Relations Intern

• Apr 2017 - May 2017

- Communicated and built relationships with current and prospective residents - Managed and aided in the moving in process of new residents - Assisted in administrative duties - Communicated and built relationships with current and prospective residents - Managed and aided in the moving in process of new residents - Assisted in administrative duties