Experience

College of Media & Communication, Texas Tech University

• United States
• Higher Education
• 1 - 100 Employee

• Student

  • Aug 2020 - Present



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Service Representative

  • May 2021 - Aug 2021

  - Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information. - Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. - Data entry into management information system for changes in patient information. - Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request. - Assists with the warm transfer process through verification of fax receipt, ensures that follow-up calls are made and documented. Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Aug 2019 - Aug 2020

  • Collaboration with multiple teams within Citi’s Enterprise Command Center • Compiled weekly reports regarding incidents for the Project Management team • Researched productivity solutions ensuring optimization of workhours • Managed a ticketing queue and ensured proper routing of incidents which resulted in a cost save of $4.8M • Irving ISD Student Representative • Collaboration with multiple teams within Citi’s Enterprise Command Center • Compiled weekly reports regarding incidents for the Project Management team • Researched productivity solutions ensuring optimization of workhours • Managed a ticketing queue and ensured proper routing of incidents which resulted in a cost save of $4.8M • Irving ISD Student Representative